Sign inStarting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.
Why do I have to prove that my information is correct?
According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.
How is verification done?
The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.
After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:
- You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
- When opening the link, you are allowed to select the document you want to attach as proof of identity.
- After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
- By clicking the confirm button, your verification is saved in the MyDataKnox system.
- MyDataKnox support confirms or rejects the verification.
- If the verification is confirmed, your domain is registered and the verification process is complete.
In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.
What documents can I use for verification?
The attached document must be one of the following:
PERSONS
- ID card (both sides)
- passport
- certificate of residence issued by the competent authority (digitally signed or stamped)
- driver’s license
- a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)
LEGAL ENTITIES
- ID card of the person authorized to represent the legal entity
- passport of the person authorized to represent the legal entity
- certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
- driver’s license of the person authorized to represent the legal entity
- statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
- document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)
Frequently asked questions
- What if I don’t verify my identity?
In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered. - I clicked on the verification link, but I got the message “Your verification token has expired”
If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
Simply click on the “Request New Verification” button and the process will start over - I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
If you see this message, it means that the attached document is in a format that we do not accept.
Simply return to the verification form and attach the document in an allowed format.
Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats. - What information do I need to confirm during the verification process?
The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
All of the above information is required for the successful registration of .hr and .com.hr domains.