VPS servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.

No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.

LVE is a kernel-level technology developed by the CloudLinux team which operates in a way similar to container virtualization. The LVE Manager enables you to maintain precise control over your server’s resources, including CPU, IO, inodes, the number of processes and connections that each individual cPanel account can use. Thanks to CloudLinux, you can ensure for your customers the resources they leased without depriving other users from their resources. LVE enables many crucial settings:

• CPU limitation
  Limits CPU usage for each individual user. When a user reaches the set CPU limits, their processes are decelerated in order to prevent the misuse of server resources. Processor limitations are crucial in preventing individual users from slowing down or even blocking the entire server and making it unresponsive.
• Memory limitation
  Limits memory usage per user. Memory limitations are important in preventing the overuse of server memory which can lead to server congestion. Memory limitations are also fundamental in protecting the server from destroying important caches that can help increase the speed and reduce the load of the server.
• I/O limits
  Offers the limitation of data throughput per user. The bandwidth is measured in kB/s, and, upon reaching the limit, the processes are reduced. Since IO is one of the weakest shared hosting resources, setting a ceiling for user usage is vital because it enables stable work for all users, instead of several users with extremely complex sites congesting the disks.
• Process number limitation
  Limits the number of simultaneous processes within the LVE for each user. After the limit has been reached, no new processes can be created until one of the existing processes is complete. This effectively prevents fork bombs and similar DOS attacks.
• Entry process limitation
  Limits the number of entry processes within the LVE for each user. A single entry process actually represents a single website visitor. This limitation is important in order to prevent a single website from taking up all Apache resources and making the server unresponsive due to overload.
• MySQL limits
  MySQL Governor enables you to set a resource limitation per user. You can set a limitation for CPU and IO reading and writing, thus preventing individual users from taking up the majority of MySQL server resources. Nowadays, MySQL data launches most web applications and it’s important to monitor those applications.
• Inode limits
  Inode is a type of data structure that describes file system objects – files and directories. Only a limited number of inodes is in each file system, and, after those are used, no new files can be created. Limitations are enforced through file system quotas per user.

VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.

WHO IS ELIGIBLE FOR REGISTRATION OF A .COM.HR DOMAIN
.com.hr are paid domains, available for registration to all legal and natural persons in the Republic of Croatia. The number of .com.hr domains that you can register is unlimited, and you can perform the registration here

NAME REQUIREMENTS FOR .COM.HR DOMAINS
There are no requirements in terms of domain names (apart from technical requirements regulated by Carnet’s Ordinance).
Considering the fact that there are no special requirements in terms of a domain name, the users must adhere to the Ordinance insofar as to refrain from registering domains that would violate intellectual property rights (trademarks and brand names).
Those types of domains must not be sold nor provided to third parties.
Should it become established that a domain is being exclusively or mostly used by a person not registered as its user, the domain will be deleted.

Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.

Should the included time be exceeded, each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes.

If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.

Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.

All our servers can be leased on a monthly, quarterly, semi-annual and annual basis.

Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

A dedicated server is a physical server that uses hardware resources that are accessible only to you, and you have full control over the server. Dedicated servers offer you a strong, reliable hardware, located at our cutting-edge data centre, which is cost-saving since there are no expenses regarding the procurement of a server, placing it in a data centre and maintaining it.

The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.

To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.

Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.

A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.

Each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes. Some examples of activities beyond the scope of normal support include: web application issues, installation and/or script configuration, etc.

PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.

In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.

JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.

You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.

MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.

In the world of business, having a domain has become just as common as having a telephone number. If there is no domain name displayed on your company’s advertising and business cards, the clients that prefer to browse products and services online, which is widely spread nowadays, might skip your content if they are unable to easily find that information. Nowadays, a registered domain and a high-quality website is a business priority, since it’s a very cheap way to present a company name and information to the general public in a way that is simple and quick.
Individuals also want to have their own domain for private or family websites and various activities, but often just to be able to create a private e-mail address on their own domain. If you’re an author, artist, activist, volunteer, or if you perform another kind of activity under your name, registering a domain that carries your full name will create a unique address that you can use for promotion.
A good domain name and a related e-mail address inspire confidence in users, so it’s quite obvious that an imaginary company “My Company Ltd.” would use a domain such as mycompany.com for their websites and an e-mail such as info@mycompany.com for communicating with their clients.

Reseller web hosting enables you to set up your own web hosting business under your own name. When you apply for a reseller hosting account, you lease a certain amount of SSD disk space and monthly traffic which you can then distribute among your users. You can choose your own account limitations, as well as the price you’ll set for your clients.

The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.

In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:

1. first, a complete copy of your server is made
2. the R1Soft client is constantly monitoring all changes on the disks within your server
3. each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).

MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.

MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.

A MyDataKnox hosting service provides simple DNS script management for your domain if you’re also a user of our services of VPS, dedicated servers, cloud or you’re leasing a domain with us. The service itself enables you to easily manage DNS scripts without having to arrange your own DNS server infrastructure. The service also comes with access to a control panel for adding and modifying scripts, free backup of all DNS zones and our useful customer support 24/7.

* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.

Nameservers of MyDataKnox DNS service for users are:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.

The premium support service includes:

• physical hardware management, monitoring and exchange
• ensured network availability
• free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
• optimisation of the operating system during the initial server configuration
• free initial security arrangements
• free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
• management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
• MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
• provision of support through a remote system is not supported

Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.

There are three types of SSL certificates, differing in the level of protection they provide and the way they are displayed in the browser.

• DV (domain validation) – SSL certificate that protects the domain and its owner. It’s displayed in the form of a padlock + https://name.domain
• OV (organization validation) – SSL certificate that verifies and protects company data. It’s displayed in the form of a padlock + https://name.domain
• EV (extended validation) – SSL certificate that provides maximum protection. It’s displayed in the browser as a long green bar containing the company name.

Our R1Soft backup solutions offers some crucial options:
BACKUP COPY
Whereas conventional backup solutions secure data by storing it on the same server or an external disk, MyDataKnox R1Soft backup keeps your data secure by storing it on enterprise equipment in our data centre.
QUICK DISASTER RECOVERY
Recover the complete server data without a second thought!
Unlike with conventional solutions, MyDataKnox backup eliminates the need for disk partition and installing an operating system before recovering the data from the backup copy. All your files, databases and applications will be restored to the server in perfect shape, like nothing ever happened.
HIGH-LEVEL PERFORMANCE
Sector-based backup increases bandwidth and reduces the server load. The servers can be completely operational and the effect on the performance during backup creation is minimal. Backup copies can be made at any time of day without interrupting the server processes, even on loaded servers.
FAST INCREMENTAL BACKUP
Incremental backup can distinguish which disk sectors have been modified since the last backup and will backup only modified and new data. A smaller amount of backup data makes for a significantly quicker backup process.
HIGH-LEVEL SECURITY
All data is stored and recovered under strong encryption.

If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

Some important features of JetBackup for cPanel are:

• Incremental data backup
  After creating the first backup copy which encompasses the entire cPanel account, every subsequent copy will solely include the differences in relation to the previous version, which accelerates the process of creating backup copies and enables the user to review the stores changes in detail.
• Storage of copies to multiple locations
  JetBackup enables several technical options for the purpose of creating backup copies, such as storing copies to a remote server using FTP ili SSH, storing them on Dropbox or Amazon S3.
• Recovery of individual files from backup copies
  In case you don’t need to recover the entire cPanel account, the transparent interface of JetBackup enables you to recover individual files, e-mail messages, databases, DNS scripts and a lot more with just a few clicks.
• Full CloudLinux support
  With the full support of JetBackup for CloudLinux, you can place the process of creating backup copies within the LVE, which makes the backup copy be created within individually assigned resources for each cPanel user. If you don’t have CloudLinux, you can still optimise the process of creating backup copies by using resync IO limitations and assign priority to services.

All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.

The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.

If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll launch the server as soon as the amount appears on our account, or as soon as you send us a payment confirmation.
In order to accelerate the process of installation following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com

Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

Hosted Exchange offers you advanced e-mail options for your business environment:

• Manage company activities
  You can create as many calendars you need to easily manage various types of activities.
• Create individual and group meetings
  You can create meetings and promptly send an invitation to the relevant people.
• Share your activity calendar
  By clicking on the calendar, you can quickly view all the activities and share them with others.
• Manage contacts and groups
  Add and manage your contacts in a single place. You can create groups for different teams in your company in order to facilitate group communication.
• Don’t forget the key persons
  Make business cards for key people, so that you never forget who they are and what team or company they are affiliated with.
• Create and manage tasks
  Hosted Exchange also contains a task management tool. Create tasks and manage your to-do list so that all team members can keep up with the deadlines.
• Save brief notes
  Your notes are of no use to you if you can’t access them. The exchange of e-mails enables you to save those kinds of creative ideas so that everybody can access them anywhere and at any time.

Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)

WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:

• it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
• enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
• automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
• regular upgrades prevent various types of malfunctions that might jeopardise your server
• a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.

All MyDataKnox web hosting packages include

• an unlimited number of hosted domains
• an unlimited number of e-mail addresses
• a completely free SSL certificate for each website within a hosting package
• a simple installation of WordPress and other popular platforms and content
• a premium cPanel control panel for managing your hosting package
• free technical support 24/7

Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.