All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.

DNS hosting is included in the following services:

• VPS servers
• Dedicated servers
• Cloud hosting
• Registered and transferred domains

You can receive and send e-mail messages of up to 50 MB in size.

The main prerequisite is being an existing user of the Veeam backup service, which means that you need to have a Veeam console which enables you to connect to the Cloud Connect Backup service.

It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.

An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.

From the perspective of the end user, the main difference between web hosting and a VPS/dedicated server is the fact that a web hosting service is designed and optimised solely for the purpose of serving websites within a leased hosting package and comes with certain limitations regarding options such as installing your own applications, whereas a VPS server, as well as a dedicated server, is configurable and can be used for a variety of things, such as installing your own business solutions (CRM and ERP systems, cash register systems, etc.).

WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:

• it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
• enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
• automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
• regular upgrades prevent various types of malfunctions that might jeopardise your server
• a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.

Our R1Soft backup solutions offers some crucial options:
BACKUP COPY
Whereas conventional backup solutions secure data by storing it on the same server or an external disk, MyDataKnox R1Soft backup keeps your data secure by storing it on enterprise equipment in our data centre.
QUICK DISASTER RECOVERY
Recover the complete server data without a second thought!
Unlike with conventional solutions, MyDataKnox backup eliminates the need for disk partition and installing an operating system before recovering the data from the backup copy. All your files, databases and applications will be restored to the server in perfect shape, like nothing ever happened.
HIGH-LEVEL PERFORMANCE
Sector-based backup increases bandwidth and reduces the server load. The servers can be completely operational and the effect on the performance during backup creation is minimal. Backup copies can be made at any time of day without interrupting the server processes, even on loaded servers.
FAST INCREMENTAL BACKUP
Incremental backup can distinguish which disk sectors have been modified since the last backup and will backup only modified and new data. A smaller amount of backup data makes for a significantly quicker backup process.
HIGH-LEVEL SECURITY
All data is stored and recovered under strong encryption.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.

There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.

If you provide web hosting services, it’s extremely important to secure and stabilise the servers you’re using. Even if you’re not offering web hosting services, but you require the option to isolate your users, CloudLinux is the perfect choice.

Web hosting is a service of placing website on servers that are globally accessible online. In order for your website to display online, its scripts, images and other content must be located on a server which executes your site’s code and serves its content to its visitors.

MyDataKnox radio hosting is compatible with all major players and devices.

The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.

Microsoft Outlook linked to POP3/IMAP enables every user to manage their personal information (messages, maps, contacts, notes, tasks, calendars, rules and notifications), but doesn’t allow sharing them with anyone nor synchronization with other user devices. MyDataKnox Hosted Exchange business e-mail enables you to share all that information within a group of users, which enables you to respond to requests more quickly, to find files and e-mail messages momentarily and to improve communication with your employees, clients and suppliers. It also enables every user to access their data using any kind of Internet connection, thus keeping your team connected no matter where they are.

You can track the number of active listeners live and at a certain point in time, as well as user geolocation

MyDataKnox R1Soft backup is a service which enables you to periodically store data on a central server located at our high-quality data centre. R1Soft is constantly monitoring your disks, tracking changes and making backup copies solely of the changing elements. You manage the service and backup copies using a web interface which enables you to recover and download individual files from the backup copy, perform a full bare-metal data recovery and a lot more.

Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.

Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.

VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

All MyDataKnox web hosting packages include

• an unlimited number of hosted domains
• an unlimited number of e-mail addresses
• a completely free SSL certificate for each website within a hosting package
• a simple installation of WordPress and other popular platforms and content
• a premium cPanel control panel for managing your hosting package
• free technical support 24/7

Should the included time be exceeded, each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes.

The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.

No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.

Sure, You can use R1Soft backup with virtual and dedicated servers.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.

A domain name is arbitrary and you can use any name you prefer, as long as a domain with that name hasn’t already been registered. You can check the availability of your preferred domain here.

You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:

• Choose a clear, unique and easily memorable domain name
• The name should link you or your company with the domain itself in as few characters as possible
• The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
• The name should be easy to pronounce
• Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)

Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.

All our reseller packages are based on Linux servers and include WHM/cPanel control panels.

A domain transfer is actually a change of registry. It’s important to note that the transfer pertains only to the domain, not the hosting content. In other words, your domain can be registered with one provider, and the hosting (content) with another.

Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.

When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.

You can easily lease extra capacity at any moment.

Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.

The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.

PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.

Reseller web hosting enables you to set up your own web hosting business under your own name. When you apply for a reseller hosting account, you lease a certain amount of SSD disk space and monthly traffic which you can then distribute among your users. You can choose your own account limitations, as well as the price you’ll set for your clients.

There are three types of SSL certificates, differing in the level of protection they provide and the way they are displayed in the browser.

• DV (domain validation) – SSL certificate that protects the domain and its owner. It’s displayed in the form of a padlock + https://name.domain
• OV (organization validation) – SSL certificate that verifies and protects company data. It’s displayed in the form of a padlock + https://name.domain
• EV (extended validation) – SSL certificate that provides maximum protection. It’s displayed in the browser as a long green bar containing the company name.

MyDataKnox offers Windows and Linux dedicated servers with different operating systems to choose from. We offer many Linux distributions, such as CentOS, Debian, Fedora and Ubuntu, and in terms of Windows servers, we offer Windows Server 2016 Standard.

All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.

A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.

SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.

An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.

Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

You can order the Veeam Cloud Connect Backup service here. You’ll select the size of your cloud backup storage space and the number of servers you wish to backup.