Can I lease an additional amount of listeners?
You can easily lease extra capacity at any moment.
Do you have control over DNS in the Hosted Exchange service?
No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.
Do I need web hosting or reseller hosting?
If you require multiple hosting accounts with separate cPanel access and want to be able to create cPanel hosting accounts by yourself, reseller hosting is the right choice.
What is CageFS and what is it used for?
CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which serves your websites to their visitors.
Do suspended cPanel accounts count in the total number of users?
Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
Which players is MyDataKnox radio hosting compatible with?
MyDataKnox radio hosting is compatible with all major players and devices.
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
Which operating systems are available with VPS?
When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.
How can I configure DNS for my server?
MyDataKnox provides you a complementary DNS hosting service with every server. You can access all DNS settings at your MyDataKnox user website.
Can I host game servers on my dedicated server?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
Is a backup created for dedicated servers?
MyDataKnox doesn’t access your server data and therefore doesn’t create backup copies of the server. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
How do I manage my VPS?
Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.
What is PHP Selector and what is it used for?
PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.
How can I check how many users I have on a cPanel server?
In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.
Which nameservers can I use for MyDataKnox DNS service?
* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.
Nameservers of MyDataKnox DNS service for users are:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which deliver your websites to their visitors.
Which radio hosting statistics will be displayed?
You can track the number of active listeners live and at a certain point in time, as well as user geolocation
I’m using Outlook with a POP3/IMAP account; how would I benefit from Hosted Exchange?
Microsoft Outlook linked to POP3/IMAP enables every user to manage their personal information (messages, maps, contacts, notes, tasks, calendars, rules and notifications), but doesn’t allow sharing them with anyone nor synchronization with other user devices. MyDataKnox Hosted Exchange business e-mail enables you to share all that information within a group of users, which enables you to respond to requests more quickly, to find files and e-mail messages momentarily and to improve communication with your employees, clients and suppliers. It also enables every user to access their data using any kind of Internet connection, thus keeping your team connected no matter where they are.
Can I get a DNS hosting service if I transfer my domains to MyDataKnox?
Yes. When you lease or transfer a domain to MyDataKnox, our system automatically assigns you a DNS hosting service.
What is Veeam Cloud Connect Backup?
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
What is JetBackup for cPanel?
JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.
Where is my data (e-mail, calendars, contacts, documents) stored?
All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.
128 kbps bitrate – is that enough for radio streaming?
If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.
Why do I need a domain?
In the world of business, having a domain has become just as common as having a telephone number. If there is no domain name displayed on your company’s advertising and business cards, the clients that prefer to browse products and services online, which is widely spread nowadays, might skip your content if they are unable to easily find that information. Nowadays, a registered domain and a high-quality website is a business priority, since it’s a very cheap way to present a company name and information to the general public in a way that is simple and quick.
Individuals also want to have their own domain for private or family websites and various activities, but often just to be able to create a private e-mail address on their own domain. If you’re an author, artist, activist, volunteer, or if you perform another kind of activity under your name, registering a domain that carries your full name will create a unique address that you can use for promotion.
A good domain name and a related e-mail address inspire confidence in users, so it’s quite obvious that an imaginary company “My Company Ltd.” would use a domain such as mycompany.com for their websites and an e-mail such as info@mycompany.com for communicating with their clients.
How is a DNS hosting service used; where are DNS scripts edited?
The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.
To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
What do I need to be able to broadcast a ShoutCast radio programme? Which software and equipment do I require?
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
What is Hosted Exchange?
Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.
I’m currently using POP3/IMAP account or webmail, can I migrate my existing e-mail?
You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.
Which virtualization platforms can Veeam use to perform backup?
Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.
I have several domains; how can I transfer them all at once?
A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.
Redirecting a free .hr domain by changing the nameserver
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
- Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
- Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
- Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
- Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
NS1.MYDATAKNOX.COM
NS2.MYDATAKNOX.COM - Save the data after making the modification.
Is cPanel included in the dedicated server service?
MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.
What is included in the premium support service?
The premium support service includes:
- physical hardware management, monitoring and exchange
- ensured network availability
- free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
- optimisation of the operating system during the initial server configuration
- free initial security arrangements
- free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
- management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
- MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
- provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.
Is the bandwidth on my VPS really unlimited?
Yes. MyDataKnox doesn’t limit the bandwidth on servers.
Is there a limitation to the number of characters a domain name can contain?
Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.
Can I access the service using an Internet browser?
Yes. Outlook Web Access (OWA) enables you to access all service options using a web browser.
How can I manage my domain?
All domain-related options, including management, are at our disposal at the MyDataKnox user portal. You can access the user portal by signing up or logging in.
What is domain propagation?
Domain propagation is the time it takes for the changes you execute on the DNS to become visible on the Internet. The propagation itself takes from a few minutes up to 24 hours, depending on the DNS cache of your Internet provider.
What is web hosting?
Web hosting is a service of placing website on servers that are globally accessible online. In order for your website to display online, its scripts, images and other content must be located on a server which executes your site’s code and serves its content to its visitors.
If I order web hosting today, how much time will it take for it to be ready to use?
If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.
How can I order the Veeam Cloud Connect Backup service?
You can order the Veeam Cloud Connect Backup service here. You’ll select the size of your cloud backup storage space and the number of servers you wish to backup.
Do you check e-mail for viruses and spam or do I need to use my own antivirus software?
All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.
My first domain is free (how, where, what do I need to do…)
A free .hr domain can be registered by all legal entities (companies associations, political parties and other Croatian-based organisations) and natural persons performing a registered business activity (tradesmen, medical doctors, attorneys, artists, etc.).
The process of registering a free .hr domain is very simple and performed through Carnet.
All you have to do is go to https://domene.hr/portal/register/info-free-hr, click “Register” and follow a few short steps.
What is a user account on a cPanel server?
An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
Which SSL certificate should I choose?
SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.
What is reseller web hosting?
Reseller web hosting enables you to set up your own web hosting business under your own name. When you apply for a reseller hosting account, you lease a certain amount of SSD disk space and monthly traffic which you can then distribute among your users. You can choose your own account limitations, as well as the price you’ll set for your clients.
What are the advantages of cPanel?
cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.
Some basic benefits of cPanel are:
- simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
- quick e-mail account management and access to an e-mail interface
- creation of an FTP account for the purpose of accessing server files
- autonomous creation of a backup copy with just a few clicks
- easy addition of new domains and creation of subdomains
- assignment of a completely free SSL certificate to each domain
- an overview of detailed statistical information regarding the number of views of hosted websites
- user-friendly management of DNS zones within user accounts
- mobile display of the cPanel interface enables account access and management from any part of the world
- selection of the preferred PHP version separately for each domain
- automated installation of popular CMS systems in just a few clicks
- management of SQL databases and users.