What is cPanel/WHM?
WHM enables you quick, easy and automated management of your sever and to very easily create web hosting packages, and it provides your users access to a powerful cPanel control panel for the purpose of managing individual accounts within WHM. The cPanel server itself is divided into two parts:
- the WHM server control panel (root access to WHM)
The server administrator has access and complete control over all WHM functions. They can access all WHM interface levels, including WHM resellers and the cPanel end user interface. There is only one administrator user on the server. - cPanel control panel for the hosting end user
cPanel is a control panel used for direct management of individual hosting accounts.
The options available to the user depend on administrator settings, or reseller settings if the end user is their client.
Can I use MyDataKnox DNS hosting with another service using my domain which is not leased from MyDataKnox?
Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.
Do you check e-mail for viruses and spam or do I need to use my own antivirus software?
All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.
What are the benefits of MyDataKnox VPS hosting?
If you require a specifically configured server or your websites have a large number of visitors, then VPS is the right solution for you. VPS can be completely adapted to meet your needs and provide you with a lot more control over your hosting environment than a web hosting service. On the other hand, if your require an installation of a special software such as CRM, ERP or similar systems, VPS provides you complete freedom of installation and configuration of such applications.
What is a dedicated server used for?
A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.
What is included in a dedicated server service?
All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.
How are cPanel licenses selected and paid for?
The price of cPanel licenses is set according to the number of users on a particular cPanel server. The licenses are available for VPS and dedicated servers that are now named Cloud and Metal, the difference being that for the dedicated server package, i.e. the Metal package, the minimum amount of users per package is 100, whereas the Cloud package for VPS servers offers two cheaper licenses: a Cloud Admin license which can host up to 5 users per cPanel server, and a Cloud Pro license which can host up to 30 users per cPanel server. Packages for up to 100 users are the same for VPS and dedicated servers.
What are some important features of JetBackup?
Some important features of JetBackup for cPanel are:
- Incremental data backup
After creating the first backup copy which encompasses the entire cPanel account, every subsequent copy will solely include the differences in relation to the previous version, which accelerates the process of creating backup copies and enables the user to review the stores changes in detail. - Storage of copies to multiple locations
JetBackup enables several technical options for the purpose of creating backup copies, such as storing copies to a remote server using FTP ili SSH, storing them on Dropbox or Amazon S3. - Recovery of individual files from backup copies
In case you don’t need to recover the entire cPanel account, the transparent interface of JetBackup enables you to recover individual files, e-mail messages, databases, DNS scripts and a lot more with just a few clicks. - Full CloudLinux support
With the full support of JetBackup for CloudLinux, you can place the process of creating backup copies within the LVE, which makes the backup copy be created within individually assigned resources for each cPanel user. If you don’t have CloudLinux, you can still optimise the process of creating backup copies by using resync IO limitations and assign priority to services.
How long does it take to prepare my dedicated server from the moment I place an order?
The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.
Is cPanel included in the dedicated server service?
MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.
What happens when I run out of space?
In case you run out of repository space, you can easily request an increase of capacity through the MyDataKnox user website.
What do I need to be able to broadcast a ShoutCast radio programme? Which software and equipment do I require?
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
Why do I have to enter my Personal Identification Number or Company Registration Number (the Croatian “OIB”) when purchasing an .hr or .com.hr domain
Croatian domains are linked to natural and legal persons, therefore, Carnet requires you to enter your PIN or CRN upon registration of a .hr or .com.hr domain.
Can I use a single certificate for multiple domains?
No. Every certificate is linked to a specific domain.
A partial exception are the Wildcard certificates, which cover a domain and all its subdomains.
What is EPP Code?
The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.
What types of issues does CloudLinux resolve?
CloudLinux resolves many issues that hosting companies and individuals face. Here are a few:
- The server is loaded and losing resources
LVE virtualization offers you control over server resources, including the CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. - Server breaches and malicious scripts
CageFS isolates every user and makes them invisible to each other within the system. It also prevents a great number of attacks, including most attacks performed through privilege escalation. - The user requires different PHP versions
PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. - MySQL server is overloaded
MySQL Governor pinpoints problematic users and limits them in real time. It’s an unprecedented solution in the industry. - Symbolic link attacks
SecureLinks prevents all known symlink attacks at the kernel level.
Types of SSL certificates
There are three types of SSL certificates, differing in the level of protection they provide and the way they are displayed in the browser.
- DV (domain validation) – SSL certificate that protects the domain and its owner. It’s displayed in the form of a padlock + https://name.domain
- OV (organization validation) – SSL certificate that verifies and protects company data. It’s displayed in the form of a padlock + https://name.domain
- EV (extended validation) – SSL certificate that provides maximum protection. It’s displayed in the browser as a long green bar containing the company name.
Is there a limitation to the number of characters a domain name can contain?
Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.
Who can use and manage a dedicated server?
Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
Redirecting a free .hr domain by changing the nameserver
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
- Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
- Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
- Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
- Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
NS1.MYDATAKNOX.COM
NS2.MYDATAKNOX.COM - Save the data after making the modification.
How can I upgrade a cPanel license?
All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.
What are my obligations regarding domain maintenance?
Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.
Does the server include full root/administrator access?
Of course. All our servers include full administrator privileges.
What is R1Soft backup?
MyDataKnox R1Soft backup is a service which enables you to periodically store data on a central server located at our high-quality data centre. R1Soft is constantly monitoring your disks, tracking changes and making backup copies solely of the changing elements. You manage the service and backup copies using a web interface which enables you to recover and download individual files from the backup copy, perform a full bare-metal data recovery and a lot more.
What is the network speed on dedicated servers?
All are server are equipped with a 1 Gbps port
Why do I need DNS hosting?
If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.
Which SSL certificate should I choose?
SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.
What is included in the premium support service?
The premium support service includes:
- physical hardware management, monitoring and exchange
- ensured network availability
- free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
- optimisation of the operating system during the initial server configuration
- free initial security arrangements
- free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
- management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
- MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
- provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.
What are the limitations of a DNS hosting service?
The only limitation to our DNS hosting service is that each zone can hold up to 30 records.
How many servers can I link to the R1Soft backup service?
The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.
Can I change the root/administrator password on my server?
Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.
What is included in a web hosting package?
All MyDataKnox web hosting packages include
- an unlimited number of hosted domains
- an unlimited number of e-mail addresses
- a completely free SSL certificate for each website within a hosting package
- a simple installation of WordPress and other popular platforms and content
- a premium cPanel control panel for managing your hosting package
- free technical support 24/7
Which operating systems are available with VPS?
When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.
Where is my data (e-mail, calendars, contacts, documents) stored?
All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.
What kind of software can I install on my server?
MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.
Which services is the DNS hosting service included in?
DNS hosting is included in the following services:
- VPS servers
- Dedicated servers
- Cloud hosting
- Registered and transferred domains
Redirecting an existing domain to MyDataKnox hosting
Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)
Who is the owner of server and who maintains it?
The owner of the dedicated servers is MyDataKnox, which means that, in case of a malfunction, our staff are in charge of any repairs and/or component replacement. This also means that our technical staff are in charge of server maintenance, which entails activities that ensure high-quality working conditions.
Can I get a DNS hosting service if I transfer my domains to MyDataKnox?
Yes. When you lease or transfer a domain to MyDataKnox, our system automatically assigns you a DNS hosting service.
What is the maximum size of an e-mail message that I can send and receive?
You can receive and send e-mail messages of up to 50 MB in size.
How can I transfer a domain to MyDataKnox?
A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.
What is a domain name and extension?
Every domain consists of a name and an extension.
In the example “mydomain.com”,
- “mydomain” is the domain name, and
- “.com” is the extension.
The domain name precedes the extension and it’s the part of the domain that makes a website unique, and, by analogy, a company, an individual, a project, etc.
A simple example would be “mydataknox” as our domain name.
Domain extensions are related to countries, business operations, activities, etc.
Am example of a country-related extension would be “.hr”, which signifies that the domain is related to Croatia. Some examples of business extensions are “.biz”, “.org” and “.com”.
Apart from the previously mentioned extensions, there are many others that cover a wide variety of areas, from professions and services to hobbies. Some examples of such topical extensions are, among others, “.apartments”, “.fitness”, “.pizza”, and “.news”.
Can I use multiple IP addresses on a single server?
Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.
What are the advantages of the MyDataKnox R1Soft backup?
Our R1Soft backup solutions offers some crucial options:
BACKUP COPY
Whereas conventional backup solutions secure data by storing it on the same server or an external disk, MyDataKnox R1Soft backup keeps your data secure by storing it on enterprise equipment in our data centre.
QUICK DISASTER RECOVERY
Recover the complete server data without a second thought!
Unlike with conventional solutions, MyDataKnox backup eliminates the need for disk partition and installing an operating system before recovering the data from the backup copy. All your files, databases and applications will be restored to the server in perfect shape, like nothing ever happened.
HIGH-LEVEL PERFORMANCE
Sector-based backup increases bandwidth and reduces the server load. The servers can be completely operational and the effect on the performance during backup creation is minimal. Backup copies can be made at any time of day without interrupting the server processes, even on loaded servers.
FAST INCREMENTAL BACKUP
Incremental backup can distinguish which disk sectors have been modified since the last backup and will backup only modified and new data. A smaller amount of backup data makes for a significantly quicker backup process.
HIGH-LEVEL SECURITY
All data is stored and recovered under strong encryption.
What is LVE and what is it used for?
LVE is a kernel-level technology developed by the CloudLinux team which operates in a way similar to container virtualization. The LVE Manager enables you to maintain precise control over your server’s resources, including CPU, IO, inodes, the number of processes and connections that each individual cPanel account can use. Thanks to CloudLinux, you can ensure for your customers the resources they leased without depriving other users from their resources. LVE enables many crucial settings:
- CPU limitation
Limits CPU usage for each individual user. When a user reaches the set CPU limits, their processes are decelerated in order to prevent the misuse of server resources. Processor limitations are crucial in preventing individual users from slowing down or even blocking the entire server and making it unresponsive. - Memory limitation
Limits memory usage per user. Memory limitations are important in preventing the overuse of server memory which can lead to server congestion. Memory limitations are also fundamental in protecting the server from destroying important caches that can help increase the speed and reduce the load of the server. - I/O limits
Offers the limitation of data throughput per user. The bandwidth is measured in kB/s, and, upon reaching the limit, the processes are reduced. Since IO is one of the weakest shared hosting resources, setting a ceiling for user usage is vital because it enables stable work for all users, instead of several users with extremely complex sites congesting the disks. - Process number limitation
Limits the number of simultaneous processes within the LVE for each user. After the limit has been reached, no new processes can be created until one of the existing processes is complete. This effectively prevents fork bombs and similar DOS attacks. - Entry process limitation
Limits the number of entry processes within the LVE for each user. A single entry process actually represents a single website visitor. This limitation is important in order to prevent a single website from taking up all Apache resources and making the server unresponsive due to overload. - MySQL limits
MySQL Governor enables you to set a resource limitation per user. You can set a limitation for CPU and IO reading and writing, thus preventing individual users from taking up the majority of MySQL server resources. Nowadays, MySQL data launches most web applications and it’s important to monitor those applications. - Inode limits
Inode is a type of data structure that describes file system objects – files and directories. Only a limited number of inodes is in each file system, and, after those are used, no new files can be created. Limitations are enforced through file system quotas per user.
What are the prerequisites for using the Veeam Cloud Connect Backup service?
The main prerequisite is being an existing user of the Veeam backup service, which means that you need to have a Veeam console which enables you to connect to the Cloud Connect Backup service.
Can the VPS configuration subsequently be changed?
Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.
Who is the Veeam Cloud Connect Backup service for?
The Veeam Cloud Connect Backup service is intended for existing users of Veeam backup and replication that require an off-site storage space for their backup copies.
How does R1Soft backup work?
In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:
- first, a complete copy of your server is made
- the R1Soft client is constantly monitoring all changes on the disks within your server
- each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.