Who can use and manage VPS?
VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
How can I configure DNS for my server?
MyDataKnox provides you a complementary DNS hosting service with every server. You can access all DNS settings at your MyDataKnox user website.
I’m currently using POP3/IMAP account or webmail, can I migrate my existing e-mail?
You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.
Is there a refund guarantee with regard to reseller hosting?
MyDataKnox offers you a 15-day refund guarantee regarding its reseller service, no questions asked and no special procedure necessary.
Registering a .com.hr domain
WHO IS ELIGIBLE FOR REGISTRATION OF A .COM.HR DOMAIN
.com.hr are paid domains, available for registration to all legal and natural persons in the Republic of Croatia. The number of .com.hr domains that you can register is unlimited, and you can perform the registration here
NAME REQUIREMENTS FOR .COM.HR DOMAINS
There are no requirements in terms of domain names (apart from technical requirements regulated by Carnet’s Ordinance).
Considering the fact that there are no special requirements in terms of a domain name, the users must adhere to the Ordinance insofar as to refrain from registering domains that would violate intellectual property rights (trademarks and brand names).
Those types of domains must not be sold nor provided to third parties.
Should it become established that a domain is being exclusively or mostly used by a person not registered as its user, the domain will be deleted.
How can I check how many users I have on a cPanel server?
In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.
What are the limitations of a DNS hosting service?
The only limitation to our DNS hosting service is that each zone can hold up to 30 records.
Who is reseller hosting intended for?
Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.
Which players is MyDataKnox radio hosting compatible with?
MyDataKnox radio hosting is compatible with all major players and devices.
What are the advantages of cPanel?
cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.
Some basic benefits of cPanel are:
- simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
- quick e-mail account management and access to an e-mail interface
- creation of an FTP account for the purpose of accessing server files
- autonomous creation of a backup copy with just a few clicks
- easy addition of new domains and creation of subdomains
- assignment of a completely free SSL certificate to each domain
- an overview of detailed statistical information regarding the number of views of hosted websites
- user-friendly management of DNS zones within user accounts
- mobile display of the cPanel interface enables account access and management from any part of the world
- selection of the preferred PHP version separately for each domain
- automated installation of popular CMS systems in just a few clicks
- management of SQL databases and users.
What are the requirements for a domain transfer?
In order to perform a successful domain transfer, you have to meet the following requirements:
- You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
- You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
- The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
- The transfer must be performed at least 60 days after the domain has been registered or previously transferred.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
Which operating system is used for the reseller hosting service?
All our reseller packages are based on Linux servers and include WHM/cPanel control panels.
What is MySQL Governor and what is it used for?
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.
How can I order the Veeam Cloud Connect Backup service?
You can order the Veeam Cloud Connect Backup service here. You’ll select the size of your cloud backup storage space and the number of servers you wish to backup.
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
Do I need my own domain for Hosted Exchange e-mail?
Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
Redirecting a free .hr domain by changing the nameserver
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
- Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
- Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
- Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
- Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
NS1.MYDATAKNOX.COM
NS2.MYDATAKNOX.COM - Save the data after making the modification.
What is SSL and how does it work?
An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.
What are the benefits of using the Veeam Cloud Connect Backup service?
The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.
Why do I need web hosting?
Why do I need web hosting?
In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents. A web hosting service provides access to such a server.
If I order web hosting today, how much time will it take for it to be ready to use?
If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.
What do I get with WHM?
Many essential tools are included in the WHM services, which, among other things, enable you to:
- easily manage websites and reset passwords
- quickly create new cPanel accounts or suspend or delete existing ones
- brand your control panel, which creates a professional appearance of the cPanel account of each user
- create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
- easily manage users and their packages
- have direct access to DNS zone management
- enable easy connection to management applications, such as WHMCS, for users and hosting services
- automate security backups of all hosted websites
- easily manage databases and web servers
- transfer the entire hosting account from another server to your own.
How does R1Soft backup work?
In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:
- first, a complete copy of your server is made
- the R1Soft client is constantly monitoring all changes on the disks within your server
- each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).
Does MyDataKnox create a backup of my VPS data?
MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
Does the premium support service include assistance with my applications?
MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.
How do I manage my VPS?
Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.
Is my domain name available? / How do I choose a domain name?
You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:
- Choose a clear, unique and easily memorable domain name
- The name should link you or your company with the domain itself in as few characters as possible
- The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
- The name should be easy to pronounce
- Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)
What is included in a web hosting package?
All MyDataKnox web hosting packages include
- an unlimited number of hosted domains
- an unlimited number of e-mail addresses
- a completely free SSL certificate for each website within a hosting package
- a simple installation of WordPress and other popular platforms and content
- a premium cPanel control panel for managing your hosting package
- free technical support 24/7
What is incremental backup?
Incremental backup enables you to accelerate the process of creating backup copies, after an initial complete server backup has been performed, by sending only modified and new data to the backup repository. A smaller amount of backup data makes for a significantly quicker backup process.
Which virtualization platforms can Veeam use to perform backup?
Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.
Can I host game servers on my VPS?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
How quickly are changes in DNS propagated?
Zone propagation can last for up to 24 hours, depending on the DNS cache of your Internet provider.
Is a backup created for dedicated servers?
MyDataKnox doesn’t access your server data and therefore doesn’t create backup copies of the server. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
What are some important features of JetBackup?
Some important features of JetBackup for cPanel are:
- Incremental data backup
After creating the first backup copy which encompasses the entire cPanel account, every subsequent copy will solely include the differences in relation to the previous version, which accelerates the process of creating backup copies and enables the user to review the stores changes in detail. - Storage of copies to multiple locations
JetBackup enables several technical options for the purpose of creating backup copies, such as storing copies to a remote server using FTP ili SSH, storing them on Dropbox or Amazon S3. - Recovery of individual files from backup copies
In case you don’t need to recover the entire cPanel account, the transparent interface of JetBackup enables you to recover individual files, e-mail messages, databases, DNS scripts and a lot more with just a few clicks. - Full CloudLinux support
With the full support of JetBackup for CloudLinux, you can place the process of creating backup copies within the LVE, which makes the backup copy be created within individually assigned resources for each cPanel user. If you don’t have CloudLinux, you can still optimise the process of creating backup copies by using resync IO limitations and assign priority to services.
How can I migrate my web hosting content to VPS?
Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.
Can I try out MyDataKnox radio hosting?
We’ll provide you with a free trial period of 48 hours. All you need to do is contact us and request a trial period or mention that you want to try out the service when you’re finishing your order.
How is radio hosting paid for – on a monthly/yearly basis?
Radio hosting is paid for exclusively on a yearly basis.
Which operating systems are available with VPS?
When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.
Where is my data (e-mail, calendars, contacts, documents) stored?
All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.
How long does a domain transfer last?
The duration of a domain transfer can be divided into two groups:
.hr i com.hr domains
The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.
.com, .net, .org, .biz, .info and other extensions
The transfer of these domains takes 5 to 7 days.
Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed.
If you want to transfer your domain to MyDataKnox, you can start the process here
What kind of software can I install on my server?
MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.
What kind of support do your provide regarding the VPS service?
MyDataKnox provides support with server configuration and maintenance; however, the applications you install on the server are not included in our support area. You can contact our support team via telephone or by sending an inquiry using your MyDataKnox user control panel. Our technical staff will act in case of hardware issues, and they can also assist you with VPS configuration to a certain degree. However, our support team can’t help you with your software configuration on VPS, such as with ERP, CRM applications and other business applications that are unrelated with the service itself.
How many servers can I link to the R1Soft backup service?
The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.
What is Hosted Exchange?
Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.
What is included in the premium support service?
The premium support service includes:
- physical hardware management, monitoring and exchange
- ensured network availability
- free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
- optimisation of the operating system during the initial server configuration
- free initial security arrangements
- free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
- management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
- MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
- provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.
What is the network speed on dedicated servers?
All are server are equipped with a 1 Gbps port
What is the maximum size of an e-mail message that I can send and receive?
You can receive and send e-mail messages of up to 50 MB in size.