You can store and host any kind of content on your VPS, as long as the content is compliant with local legislation. Study the legislation carefully, since you are the one responsible for the data located on the server.

Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.

Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.

MyDataKnox radio hosting is compatible with all major players and devices.

All our reseller packages are based on Linux servers and include WHM/cPanel control panels.

All are server are equipped with a 1 Gbps port

cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.

Some basic benefits of cPanel are:

• simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
• quick e-mail account management and access to an e-mail interface
• creation of an FTP account for the purpose of accessing server files
• autonomous creation of a backup copy with just a few clicks
• easy addition of new domains and creation of subdomains
• assignment of a completely free SSL certificate to each domain
• an overview of detailed statistical information regarding the number of views of hosted websites
• user-friendly management of DNS zones within user accounts
• mobile display of the cPanel interface enables account access and management from any part of the world
• selection of the preferred PHP version separately for each domain
• automated installation of popular CMS systems in just a few clicks
• management of SQL databases and users.

The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.

To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

If you provide web hosting services, it’s extremely important to secure and stabilise the servers you’re using. Even if you’re not offering web hosting services, but you require the option to isolate your users, CloudLinux is the perfect choice.

Radio hosting is paid for exclusively on a yearly basis.

MyDataKnox provides support with server configuration and maintenance; however, the applications you install on the server are not included in our support area. You can contact our support team via telephone or by sending an inquiry using your MyDataKnox user control panel. Our technical staff will act in case of hardware issues, and they can also assist you with VPS configuration to a certain degree. However, our support team can’t help you with your software configuration on VPS, such as with ERP, CRM applications and other business applications that are unrelated with the service itself.

In simple terms, we could describe a nameserver as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your Internet browser, your computer uses DNS to retrieve the data about the nameserver containing the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.

Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.

All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.

In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.

A web hosting e-mail is linked to your web hosting package and enables you standard e-mail management options (POP3/IMAP). Microsoft Hosted Exchange includes full e-mail control with additional benefits, such as integration with Microsoft Outlook and push service for mobile phones in order to ensure that your data is synchronized and updated for all employees.

JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.

VPS is, simply put, an acronym that stands for Virtual Private Server. In short, VPS utilizes virtualization technology which enables “fragmentation” of a single powerful server into several virtual ones. Each of those virtual servers acts as a complete physical server and that’s what makes VPS such an important service. The word “private” indicates that those resources are reserved for you, therefore, you’re not sharing memory, CPU power or data with other users.

The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.

All our servers can be leased on a monthly, quarterly, semi-annual and annual basis.

No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.

Sure, You can use R1Soft backup with virtual and dedicated servers.

If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.

Yes. The premium support service includes the installation and configuration of the cPanel and CentOS Web Panel control panels.

Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.

Why do I have to prove that my information is correct?

According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.

How is verification done?

The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.

After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:

1. You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
2. When opening the link, you are allowed to select the document you want to attach as proof of identity.
3. After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
4. By clicking the confirm button, your verification is saved in the MyDataKnox system.
5. MyDataKnox support confirms or rejects the verification.
6. If the verification is confirmed, your domain is registered and the verification process is complete.
   In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.

What documents can I use for verification?

The attached document must be one of the following:

PERSONS

• ID card (both sides)
• passport
• certificate of residence issued by the competent authority (digitally signed or stamped)
• driver’s license
• a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)

LEGAL ENTITIES

• ID card of the person authorized to represent the legal entity
• passport of the person authorized to represent the legal entity
• certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
• driver’s license of the person authorized to represent the legal entity
• statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
• document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)

Frequently asked questions

1. What if I don’t verify my identity?
   In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
2. I clicked on the verification link, but I got the message “Your verification token has expired”
   If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
   Simply click on the “Request New Verification” button and the process will start over
3. I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
   If you see this message, it means that the attached document is in a format that we do not accept.
   Simply return to the verification form and attach the document in an allowed format.
   Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
4. What information do I need to confirm during the verification process?
   The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
   All of the above information is required for the successful registration of .hr and .com.hr domains.

A free .hr domain can be registered by all legal entities (companies associations, political parties and other Croatian-based organisations) and natural persons performing a registered business activity (tradesmen, medical doctors, attorneys, artists, etc.).
The process of registering a free .hr domain is very simple and performed through Carnet.
All you have to do is go to https://domene.hr/portal/register/info-free-hr, click “Register” and follow a few short steps.

WHM enables you quick, easy and automated management of your sever and to very easily create web hosting packages, and it provides your users access to a powerful cPanel control panel for the purpose of managing individual accounts within WHM. The cPanel server itself is divided into two parts:

• the WHM server control panel (root access to WHM)
  The server administrator has access and complete control over all WHM functions. They can access all WHM interface levels, including WHM resellers and the cPanel end user interface. There is only one administrator user on the server.
• cPanel control panel for the hosting end user
  cPanel is a control panel used for direct management of individual hosting accounts.
  The options available to the user depend on administrator settings, or reseller settings if the end user is their client.

In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents.
MyDataKnox web hosting service gives you access to that kind of server.

The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.

Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.

You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.

MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.

A domain transfer is actually a change of registry. It’s important to note that the transfer pertains only to the domain, not the hosting content. In other words, your domain can be registered with one provider, and the hosting (content) with another.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.

It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.

Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.

You can easily lease extra capacity at any moment.

A domain name is arbitrary and you can use any name you prefer, as long as a domain with that name hasn’t already been registered. You can check the availability of your preferred domain here.

MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.

Incremental backup enables you to accelerate the process of creating backup copies, after an initial complete server backup has been performed, by sending only modified and new data to the backup repository. A smaller amount of backup data makes for a significantly quicker backup process.

Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.

MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.

There are a few factors that indicate that it’s time to get a VPS:

• YOU’RE CONCERNED WITH SECURITY
  If you require additional security options, such as improved webpage stability, autonomous firewall management, privacy for online payments or similar needs, it’s time to consider VPS hosting.
• THE NUMBER OF VISITORS OF YOUR WEBSITES IS RAPIDLY INCREASING
  When they’re still new, most websites require only the existing MyDataKnox web hosting packages. It often happens that the number of visitors of a website increases so much that the limited resources of a web hosting package become insufficient for interrupted site functioning. That’s definitely a time to transfer to VPS.
• WEBSITES ARE NOTICEABLY SLOW
  It should be pointed out that the web hosting service is not intended for web applications that require more resources, such as increased RAM. As the amount of content and the number of users on your websites increase, the performance is bound to diminish, despite the option of buying more memory capacity and an additional CPU core, since there are still limitations in place for every user in order to ensure the stability of the service for all users on the shared hosting. Transferring to VPS solves all the aforementioned issues, since you’re using dedicated resources, and in case you need extra resources, you can easily upgrade your VPS with a greater number of CPU cores, more disk space or more RAM. MyDataKnox VPS servers are located at our Tier3-category data centre and driven by hardware based on next-generation Intel Xeon processors.
• YOU HAVE A WEB SHOP
  If you run a web shop, especially if it’s visited by a large number of users, you should consider a VPS server. In case you’re wondering why, it’s simple – a VPS server provides you with a secure environment that you can manage yourself. Online payment in itself is something that requires privacy and full control over the service.
• YOU NEED TO INSTALL YOUR OWN APPLICATIONS
  Web hosting is a great choice for website owners, but what happens when you need a server where you can install business applications such as ERP, or specialised databases? To initiate those kind of applications, you need a server with its own OS. Many companies need to install a professional software on a server which their employees can access via a remote desktop, but they don’t find the price of a dedicated server cost-effective. In that case, a VPS server is a great solution, since it enables the installation of the necessary applications on the server, including full control over the server and its resources.
• YOUR BUDGET IS LIMITED
  Even though dedicated servers are ideal for businesses, the price is also an important factor. If you don’t require the full power of an entire server, a VPS server is the ideal choice, while also being considerably cheaper than a dedicated server.
• YOU DEVELOP YOUR OWN SOFTWARE
  The users of VPS services are often developers who require a private work environment which can be accessed from any part of the world. VPS server development enables simple and smooth work according to your own rules, especially with our cloud backup service which safeguards your data on a daily basis.

Before your domain expires, if it’s active, you’ll receive an automatic offer to renew it 30 days before it expires. You’ll also receive several reminders for domain renewal payment.

Many essential tools are included in the WHM services, which, among other things, enable you to:

• easily manage websites and reset passwords
• quickly create new cPanel accounts or suspend or delete existing ones
• brand your control panel, which creates a professional appearance of the cPanel account of each user
• create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
• easily manage users and their packages
• have direct access to DNS zone management
• enable easy connection to management applications, such as WHMCS, for users and hosting services
• automate security backups of all hosted websites
• easily manage databases and web servers
• transfer the entire hosting account from another server to your own.

Croatian domains are linked to natural and legal persons, therefore, Carnet requires you to enter your PIN or CRN upon registration of a .hr or .com.hr domain.

Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.