What’s the difference between a web hosting e-mail and Microsoft Hosted Exchange e-mail?
A web hosting e-mail is linked to your web hosting package and enables you standard e-mail management options (POP3/IMAP). Microsoft Hosted Exchange includes full e-mail control with additional benefits, such as integration with Microsoft Outlook and push service for mobile phones in order to ensure that your data is synchronized and updated for all employees.
Which SSL certificate should I choose?
SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.
Is there a refund guarantee with regard to reseller hosting?
MyDataKnox offers you a 15-day refund guarantee regarding its reseller service, no questions asked and no special procedure necessary.
How can I upgrade a cPanel license?
All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.
Does MyDataKnox create a backup of my VPS data?
MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
Who is the Veeam Cloud Connect Backup service for?
The Veeam Cloud Connect Backup service is intended for existing users of Veeam backup and replication that require an off-site storage space for their backup copies.
What kind of web hosting support does MyDataKnox offer?
Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.
What is EPP Code?
The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.
What do I get with WHM?
Many essential tools are included in the WHM services, which, among other things, enable you to:
- easily manage websites and reset passwords
- quickly create new cPanel accounts or suspend or delete existing ones
- brand your control panel, which creates a professional appearance of the cPanel account of each user
- create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
- easily manage users and their packages
- have direct access to DNS zone management
- enable easy connection to management applications, such as WHMCS, for users and hosting services
- automate security backups of all hosted websites
- easily manage databases and web servers
- transfer the entire hosting account from another server to your own.
Can the VPS configuration subsequently be changed?
Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.
Which services is the DNS hosting service included in?
DNS hosting is included in the following services:
- VPS servers
- Dedicated servers
- Cloud hosting
- Registered and transferred domains
What is Veeam Cloud Connect Backup?
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
Why do I need DNS hosting?
If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.
Do I need an SSL certificate?
You need an SSL certificate in the following cases:
- you have a web shop
- you accept credit/debit card payments (or other forms of payment)
- you provide an online service for which your subscribers pass a sign-up process
- your website requires the entry of user log-in information
- you transfer private data online
- you want to inspire confidence with your visitors and users
What are the benefits of using the Veeam Cloud Connect Backup service?
The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.
Is there a limitation to the number of characters a domain name can contain?
Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.
Does radio hosting cover streaming copyright?
No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.
Is cPanel included in the dedicated server service?
MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.
What is included in a web hosting package?
All MyDataKnox web hosting packages include
- an unlimited number of hosted domains
- an unlimited number of e-mail addresses
- a completely free SSL certificate for each website within a hosting package
- a simple installation of WordPress and other popular platforms and content
- a premium cPanel control panel for managing your hosting package
- free technical support 24/7
What is domain propagation?
Domain propagation is the time it takes for the changes you execute on the DNS to become visible on the Internet. The propagation itself takes from a few minutes up to 24 hours, depending on the DNS cache of your Internet provider.
What kind of software can I install on my server?
MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.
What is JetBackup for cPanel?
JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.
Do I need my own domain for Hosted Exchange e-mail?
Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.
Can I use multiple IP addresses on a single VPS?
Of course. Upon ordering a VPS service, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your VPS.
What is R1Soft backup?
MyDataKnox R1Soft backup is a service which enables you to periodically store data on a central server located at our high-quality data centre. R1Soft is constantly monitoring your disks, tracking changes and making backup copies solely of the changing elements. You manage the service and backup copies using a web interface which enables you to recover and download individual files from the backup copy, perform a full bare-metal data recovery and a lot more.
Which operating systems are available with VPS?
When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.
How can I manage my domain?
All domain-related options, including management, are at our disposal at the MyDataKnox user portal. You can access the user portal by signing up or logging in.
Does cPanel come with VPS? Which panels do you support?
VPS servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.
What is SSL and how does it work?
An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
Redirecting an existing domain to MyDataKnox hosting
Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
How does my own customer support work if I’m using reseller hosting?
As a reseller, you’re providing support to your own customers; you’re completely in control of the communication with your hosting users – after all, you’re the owner of your business! You’ll be able to create your own website, set up hosting packages and pricing, install scripts and modify certain aspects of user websites. Naturally, MyDataKnox support is available 24 hours a days for its reseller customers. You can contact us at any time regarding high-level technical or server issues. MyDataKnox is responsible for uninterrupted functioning and stability of the reseller hosting service, and we’ll always be glad to help you with questions related to the functioning of the server.
What types of issues does CloudLinux resolve?
CloudLinux resolves many issues that hosting companies and individuals face. Here are a few:
- The server is loaded and losing resources
LVE virtualization offers you control over server resources, including the CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. - Server breaches and malicious scripts
CageFS isolates every user and makes them invisible to each other within the system. It also prevents a great number of attacks, including most attacks performed through privilege escalation. - The user requires different PHP versions
PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. - MySQL server is overloaded
MySQL Governor pinpoints problematic users and limits them in real time. It’s an unprecedented solution in the industry. - Symbolic link attacks
SecureLinks prevents all known symlink attacks at the kernel level.
How can I renew my domain?
Before your domain expires, if it’s active, you’ll receive an automatic offer to renew it 30 days before it expires. You’ll also receive several reminders for domain renewal payment.
Which virtualization platforms can Veeam use to perform backup?
Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.
What is the maximum size of an e-mail message that I can send and receive?
You can receive and send e-mail messages of up to 50 MB in size.
What are the advantages of WHM?
WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:
- it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
- enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
- automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
- regular upgrades prevent various types of malfunctions that might jeopardise your server
- a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.
Who is reseller hosting intended for?
Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.
I’m using Outlook with a POP3/IMAP account; how would I benefit from Hosted Exchange?
Microsoft Outlook linked to POP3/IMAP enables every user to manage their personal information (messages, maps, contacts, notes, tasks, calendars, rules and notifications), but doesn’t allow sharing them with anyone nor synchronization with other user devices. MyDataKnox Hosted Exchange business e-mail enables you to share all that information within a group of users, which enables you to respond to requests more quickly, to find files and e-mail messages momentarily and to improve communication with your employees, clients and suppliers. It also enables every user to access their data using any kind of Internet connection, thus keeping your team connected no matter where they are.
Who is the owner of server and who maintains it?
The owner of the dedicated servers is MyDataKnox, which means that, in case of a malfunction, our staff are in charge of any repairs and/or component replacement. This also means that our technical staff are in charge of server maintenance, which entails activities that ensure high-quality working conditions.
What is included in a dedicated server service?
All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.
What is MySQL Governor and what is it used for?
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.
My first domain is free (how, where, what do I need to do…)
A free .hr domain can be registered by all legal entities (companies associations, political parties and other Croatian-based organisations) and natural persons performing a registered business activity (tradesmen, medical doctors, attorneys, artists, etc.).
The process of registering a free .hr domain is very simple and performed through Carnet.
All you have to do is go to https://domene.hr/portal/register/info-free-hr, click “Register” and follow a few short steps.
Why do I need web hosting?
Why do I need web hosting?
In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents. A web hosting service provides access to such a server.
What is MyDataKnox premium support?
MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which serves your websites to their visitors.
Which operating systems are available for the dedicated servers?
MyDataKnox offers Windows and Linux dedicated servers with different operating systems to choose from. We offer many Linux distributions, such as CentOS, Debian, Fedora and Ubuntu, and in terms of Windows servers, we offer Windows Server 2016 Standard.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which deliver your websites to their visitors.
What is the network speed on dedicated servers?
All are server are equipped with a 1 Gbps port