In simple terms, we could describe a nameserver as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your Internet browser, your computer uses DNS to retrieve the data about the nameserver containing the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.

Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.

Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.

The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.

Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.

Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.

Of course! You can quickly and easily upgrade your reseller hosting package at any time. All you have to do is send an inquiry to our support team indicating the package you want. Afterwards, our support team will create an offer for the payment of the price difference between the existing and the new package. Your package will become active upon its payment.

In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents.
MyDataKnox web hosting service gives you access to that kind of server.

VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.

MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.

The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.

Microsoft Outlook linked to POP3/IMAP enables every user to manage their personal information (messages, maps, contacts, notes, tasks, calendars, rules and notifications), but doesn’t allow sharing them with anyone nor synchronization with other user devices. MyDataKnox Hosted Exchange business e-mail enables you to share all that information within a group of users, which enables you to respond to requests more quickly, to find files and e-mail messages momentarily and to improve communication with your employees, clients and suppliers. It also enables every user to access their data using any kind of Internet connection, thus keeping your team connected no matter where they are.

If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.

MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.

Reseller web hosting enables you to set up your own web hosting business under your own name. When you apply for a reseller hosting account, you lease a certain amount of SSD disk space and monthly traffic which you can then distribute among your users. You can choose your own account limitations, as well as the price you’ll set for your clients.

In case you run out of repository space, you can easily request an increase of capacity through the MyDataKnox user website.

Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.

Why do I have to prove that my information is correct?

According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.

How is verification done?

The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.

After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:

1. You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
2. When opening the link, you are allowed to select the document you want to attach as proof of identity.
3. After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
4. By clicking the confirm button, your verification is saved in the MyDataKnox system.
5. MyDataKnox support confirms or rejects the verification.
6. If the verification is confirmed, your domain is registered and the verification process is complete.
   In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.

What documents can I use for verification?

The attached document must be one of the following:

PERSONS

• ID card (both sides)
• passport
• certificate of residence issued by the competent authority (digitally signed or stamped)
• driver’s license
• a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)

LEGAL ENTITIES

• ID card of the person authorized to represent the legal entity
• passport of the person authorized to represent the legal entity
• certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
• driver’s license of the person authorized to represent the legal entity
• statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
• document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)

Frequently asked questions

1. What if I don’t verify my identity?
   In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
2. I clicked on the verification link, but I got the message “Your verification token has expired”
   If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
   Simply click on the “Request New Verification” button and the process will start over
3. I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
   If you see this message, it means that the attached document is in a format that we do not accept.
   Simply return to the verification form and attach the document in an allowed format.
   Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
4. What information do I need to confirm during the verification process?
   The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
   All of the above information is required for the successful registration of .hr and .com.hr domains.

The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.

MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.

Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.

Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.

Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.

The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.

There are no limitations, but using the Exchange service as a newsletter system is not allowed.

MyDataKnox doesn’t access your server data and therefore doesn’t create backup copies of the server. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.

The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.

* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.

Nameservers of MyDataKnox DNS service for users are:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.

JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.

Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.

Incremental backup enables you to accelerate the process of creating backup copies, after an initial complete server backup has been performed, by sending only modified and new data to the backup repository. A smaller amount of backup data makes for a significantly quicker backup process.

All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.

Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.

The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.

To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.

Zone propagation can last for up to 24 hours, depending on the DNS cache of your Internet provider.

cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.

Some basic benefits of cPanel are:

• simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
• quick e-mail account management and access to an e-mail interface
• creation of an FTP account for the purpose of accessing server files
• autonomous creation of a backup copy with just a few clicks
• easy addition of new domains and creation of subdomains
• assignment of a completely free SSL certificate to each domain
• an overview of detailed statistical information regarding the number of views of hosted websites
• user-friendly management of DNS zones within user accounts
• mobile display of the cPanel interface enables account access and management from any part of the world
• selection of the preferred PHP version separately for each domain
• automated installation of popular CMS systems in just a few clicks
• management of SQL databases and users.

The Veeam Cloud Connect Backup service is intended for existing users of Veeam backup and replication that require an off-site storage space for their backup copies.

All domain-related options, including management, are at our disposal at the MyDataKnox user portal. You can access the user portal by signing up or logging in.

If you require a specifically configured server or your websites have a large number of visitors, then VPS is the right solution for you. VPS can be completely adapted to meet your needs and provide you with a lot more control over your hosting environment than a web hosting service. On the other hand, if your require an installation of a special software such as CRM, ERP or similar systems, VPS provides you complete freedom of installation and configuration of such applications.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

MyDataKnox provides you a complementary DNS hosting service with every server. You can access all DNS settings at your MyDataKnox user website.

SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.

If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.

The price of cPanel licenses is set according to the number of users on a particular cPanel server. The licenses are available for VPS and dedicated servers that are now named Cloud and Metal, the difference being that for the dedicated server package, i.e. the Metal package, the minimum amount of users per package is 100, whereas the Cloud package for VPS servers offers two cheaper licenses: a Cloud Admin license which can host up to 5 users per cPanel server, and a Cloud Pro license which can host up to 30 users per cPanel server. Packages for up to 100 users are the same for VPS and dedicated servers.

Of course. You can upgrade any MyDataKnox web hosting package to a larger one or choose a smaller one at any time.
All you have to do is request a change of package in the MyDataKnox user system, and the modification will be performed automatically upon payment of the price difference between your existing package and a larger one, or automatically when you request a smaller package.
In case you wish to change the type of your web hosting package, e.g. exchange a Standard hosting package for an Advanced one, our support team will perform the task for you completely free of charge.

You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.

You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.

Many essential tools are included in the WHM services, which, among other things, enable you to:

• easily manage websites and reset passwords
• quickly create new cPanel accounts or suspend or delete existing ones
• brand your control panel, which creates a professional appearance of the cPanel account of each user
• create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
• easily manage users and their packages
• have direct access to DNS zone management
• enable easy connection to management applications, such as WHMCS, for users and hosting services
• automate security backups of all hosted websites
• easily manage databases and web servers
• transfer the entire hosting account from another server to your own.