I have several domains; how can I transfer them all at once?
A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
What are my obligations regarding domain maintenance?
Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.
What types of issues does CloudLinux resolve?
CloudLinux resolves many issues that hosting companies and individuals face. Here are a few:
- The server is loaded and losing resources
LVE virtualization offers you control over server resources, including the CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. - Server breaches and malicious scripts
CageFS isolates every user and makes them invisible to each other within the system. It also prevents a great number of attacks, including most attacks performed through privilege escalation. - The user requires different PHP versions
PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. - MySQL server is overloaded
MySQL Governor pinpoints problematic users and limits them in real time. It’s an unprecedented solution in the industry. - Symbolic link attacks
SecureLinks prevents all known symlink attacks at the kernel level.
Which DNS scripts can I edit in the DNS hosting interface?
MyDataKnox DNS hosting service enables you to modify the following scripts:
- A
- AAA
- CAA
- CNAME
- MX
- NS
- SPF
- SOA
- SRV
- TXT
Does the premium support service include assistance with my applications?
MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.
Are there limitations regarding the number of e-mail messages I can send?
There are no limitations, but using the Exchange service as a newsletter system is not allowed.
How can I sell hosting under my own brand?
Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.
Does the premium support service include the configuration of a cPanel VPS/dedicated server?
Yes. The premium support service includes the installation and configuration of the cPanel and CentOS Web Panel control panels.
What is EPP Code?
The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.
Can I use multiple IP addresses on a single VPS?
Of course. Upon ordering a VPS service, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your VPS.
Which virtualization platforms can Veeam use to perform backup?
Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.
Why do I need a domain?
In the world of business, having a domain has become just as common as having a telephone number. If there is no domain name displayed on your company’s advertising and business cards, the clients that prefer to browse products and services online, which is widely spread nowadays, might skip your content if they are unable to easily find that information. Nowadays, a registered domain and a high-quality website is a business priority, since it’s a very cheap way to present a company name and information to the general public in a way that is simple and quick.
Individuals also want to have their own domain for private or family websites and various activities, but often just to be able to create a private e-mail address on their own domain. If you’re an author, artist, activist, volunteer, or if you perform another kind of activity under your name, registering a domain that carries your full name will create a unique address that you can use for promotion.
A good domain name and a related e-mail address inspire confidence in users, so it’s quite obvious that an imaginary company “My Company Ltd.” would use a domain such as mycompany.com for their websites and an e-mail such as info@mycompany.com for communicating with their clients.
I’m currently using POP3/IMAP account or webmail, can I migrate my existing e-mail?
You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.
What is included in the Hosted Exchange service?
Hosted Exchange offers you advanced e-mail options for your business environment:
- Manage company activities
You can create as many calendars you need to easily manage various types of activities. - Create individual and group meetings
You can create meetings and promptly send an invitation to the relevant people. - Share your activity calendar
By clicking on the calendar, you can quickly view all the activities and share them with others. - Manage contacts and groups
Add and manage your contacts in a single place. You can create groups for different teams in your company in order to facilitate group communication. - Don’t forget the key persons
Make business cards for key people, so that you never forget who they are and what team or company they are affiliated with. - Create and manage tasks
Hosted Exchange also contains a task management tool. Create tasks and manage your to-do list so that all team members can keep up with the deadlines. - Save brief notes
Your notes are of no use to you if you can’t access them. The exchange of e-mails enables you to save those kinds of creative ideas so that everybody can access them anywhere and at any time.
How can I upgrade a cPanel license?
All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.
Does the server include full root/administrator access?
Of course. All our servers include full administrator privileges.
Redirecting an existing domain to MyDataKnox hosting
Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)
How much does a domain transfer cost?
A domain transfer costs as much as the renewal of that domain.
When a domain is being transferred, it is also automatically renewed for another year, starting from the date of expiration of its current lease period. You can find the pricing of domain transfers here.
Can I use R1Soft backup on virtual/dedicated servers?
Sure, You can use R1Soft backup with virtual and dedicated servers.
Can I change the operating system on VPS, and how?
You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.
What is an SSL certificate used for?
SSL certificates are used for protecting the data between the visitor and the server where the website is located. This means that SSL certificates enable safe online credit/debit card payments, protect the domain and company location information.
What do I get with WHM?
Many essential tools are included in the WHM services, which, among other things, enable you to:
- easily manage websites and reset passwords
- quickly create new cPanel accounts or suspend or delete existing ones
- brand your control panel, which creates a professional appearance of the cPanel account of each user
- create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
- easily manage users and their packages
- have direct access to DNS zone management
- enable easy connection to management applications, such as WHMCS, for users and hosting services
- automate security backups of all hosted websites
- easily manage databases and web servers
- transfer the entire hosting account from another server to your own.
Is my domain name available? / How do I choose a domain name?
You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:
- Choose a clear, unique and easily memorable domain name
- The name should link you or your company with the domain itself in as few characters as possible
- The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
- The name should be easy to pronounce
- Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)
What is domain propagation?
Domain propagation is the time it takes for the changes you execute on the DNS to become visible on the Internet. The propagation itself takes from a few minutes up to 24 hours, depending on the DNS cache of your Internet provider.
What is included in a web hosting package?
All MyDataKnox web hosting packages include
- an unlimited number of hosted domains
- an unlimited number of e-mail addresses
- a completely free SSL certificate for each website within a hosting package
- a simple installation of WordPress and other popular platforms and content
- a premium cPanel control panel for managing your hosting package
- free technical support 24/7
If I don’t use up all of the work time included in the premium support service within one month, is the extra time transferred into the following month?
The unused time included in the service is not transferred into the following month.
Can I expand disk space on my existing VPS?
Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.
Which SSL certificate should I choose?
SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.
What’s the difference between a web hosting e-mail and Microsoft Hosted Exchange e-mail?
A web hosting e-mail is linked to your web hosting package and enables you standard e-mail management options (POP3/IMAP). Microsoft Hosted Exchange includes full e-mail control with additional benefits, such as integration with Microsoft Outlook and push service for mobile phones in order to ensure that your data is synchronized and updated for all employees.
How is a DNS hosting service used; where are DNS scripts edited?
The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.
To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
What is included in the Centova Cast administration web panel?
The Centova Cast panel includes:
Centralised management
You can easily manage accounts using the control panel which offers you an overview of customer information, resource limitation and a number of other features.
Comprehensive statistics
Track your performance, listeners and use of resources by reviewing detailed streaming statistics
AutoDJ
Easily set your selected audio tracks and create your own radio programming schedule
Radio websites
Centova Cast offers you a unique homepage for each stream, as well as information on reproduction, a list of recent tracks, mapping live listeners…
And that’s just the beginning.
What is CloudLinux?
CloudLinux OS is the leading platform for multi-user hosting environments. Server stability and security is achieved by isolating each hosting user account and appointing host resources individually to each account. Using CloudLinux you create an environment that is more similar to a virtual host than a shared hosting account. Therefore, it’s important to implement and use the CloudLinux OS for every shared hosting, since it will prevent any user from affecting your server and its performance.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which serves your websites to their visitors.
Registering a .ru domain
There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.
What is a user account on a cPanel server?
An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
What happens if the number of cPanel users exceeds the number limited by the license?
In case of “outgrowing” the maximum number of users on a server, your license will need to be upgraded to the next larger package. If the license isn’t upgraded, your access to WHM will be suspended until you upgrade the license or reduce the number of users on that server.
Can I change the administrator (root) password and how?
Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.
Can I try out MyDataKnox radio hosting?
We’ll provide you with a free trial period of 48 hours. All you need to do is contact us and request a trial period or mention that you want to try out the service when you’re finishing your order.
Can I host game servers on my VPS?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
How many hours of work are included in the premium support service?
The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.
What is web hosting?
Web hosting is a service of placing website on servers that are globally accessible online. In order for your website to display online, its scripts, images and other content must be located on a server which executes your site’s code and serves its content to its visitors.
What is CageFS and what is it used for?
CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.
What is MySQL Governor and what is it used for?
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.
How does my own customer support work if I’m using reseller hosting?
As a reseller, you’re providing support to your own customers; you’re completely in control of the communication with your hosting users – after all, you’re the owner of your business! You’ll be able to create your own website, set up hosting packages and pricing, install scripts and modify certain aspects of user websites. Naturally, MyDataKnox support is available 24 hours a days for its reseller customers. You can contact us at any time regarding high-level technical or server issues. MyDataKnox is responsible for uninterrupted functioning and stability of the reseller hosting service, and we’ll always be glad to help you with questions related to the functioning of the server.
How can I transfer a domain to MyDataKnox?
A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.
What kind of web hosting support does MyDataKnox offer?
Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.
Do I need my own domain for Hosted Exchange e-mail?
Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.
Which level of DNS script control does DNS hosting provide?
MyDataKnox DNS hosting enables full control over all domains entered into the system. All DNS scripts are updated the moment you enter or modify them.
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.