Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)

You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.

A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.

If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily upon payment. If you’re paying via bank transaction, it can take up to 48 hours, however, you send us the payment confirmation in order to speed up the activation process.

All are server are equipped with a 1 Gbps port

A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.

Before your domain expires, if it’s active, you’ll receive an automatic offer to renew it 30 days before it expires. You’ll also receive several reminders for domain renewal payment.

All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.

You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:

• Choose a clear, unique and easily memorable domain name
• The name should link you or your company with the domain itself in as few characters as possible
• The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
• The name should be easy to pronounce
• Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)

If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.

You need an SSL certificate in the following cases:

• you have a web shop
• you accept credit/debit card payments (or other forms of payment)
• you provide an online service for which your subscribers pass a sign-up process
• your website requires the entry of user log-in information
• you transfer private data online
• you want to inspire confidence with your visitors and users

A web hosting e-mail is linked to your web hosting package and enables you standard e-mail management options (POP3/IMAP). Microsoft Hosted Exchange includes full e-mail control with additional benefits, such as integration with Microsoft Outlook and push service for mobile phones in order to ensure that your data is synchronized and updated for all employees.

You can easily lease extra capacity at any moment.

There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.

The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.

To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.

The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.

MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.

A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.

Yes. The premium support service includes the installation and configuration of the cPanel and CentOS Web Panel control panels.

The premium support service includes:

• physical hardware management, monitoring and exchange
• ensured network availability
• free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
• optimisation of the operating system during the initial server configuration
• free initial security arrangements
• free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
• management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
• MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
• provision of support through a remote system is not supported

Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.

If you require multiple hosting accounts with separate cPanel access and want to be able to create cPanel hosting accounts by yourself, reseller hosting is the right choice.

Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.

Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.

In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.

CloudLinux OS is the leading platform for multi-user hosting environments. Server stability and security is achieved by isolating each hosting user account and appointing host resources individually to each account. Using CloudLinux you create an environment that is more similar to a virtual host than a shared hosting account. Therefore, it’s important to implement and use the CloudLinux OS for every shared hosting, since it will prevent any user from affecting your server and its performance.

An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.

Domain propagation is the time it takes for the changes you execute on the DNS to become visible on the Internet. The propagation itself takes from a few minutes up to 24 hours, depending on the DNS cache of your Internet provider.

Of course.
MyDataKnox doesn’t implement that kind of limitation; you can buy the certificate and install it on a server that is not one of ours.

MyDataKnox offers you a 15-day refund guarantee regarding its reseller service, no questions asked and no special procedure necessary.

The license for the Veeam Cloud Connect service is defined according to the number of virtual servers you want to backup and the size of the leased MyDataKnox backup repository.

MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.

The only limitation to our DNS hosting service is that each zone can hold up to 30 records.

Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.

MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.

CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.

If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.

MyDataKnox offers Windows and Linux dedicated servers with different operating systems to choose from. We offer many Linux distributions, such as CentOS, Debian, Fedora and Ubuntu, and in terms of Windows servers, we offer Windows Server 2016 Standard.

The main prerequisite is being an existing user of the Veeam backup service, which means that you need to have a Veeam console which enables you to connect to the Cloud Connect Backup service.

WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:

• it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
• enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
• automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
• regular upgrades prevent various types of malfunctions that might jeopardise your server
• a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.

No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.

Bare-metal restore is a quicker recovery process where all data is recovered, instead of recovering file after individual file. This function enables you to recover the integral backup copy of the server. Thanks to this kind of data recovery, it’ll be easy to restore the complete copy of the server, including:

• partitions
• the operating system
• installed application
• server settings
• drivers, etc.

The Centova Cast panel includes:

Centralised management
You can easily manage accounts using the control panel which offers you an overview of customer information, resource limitation and a number of other features.

Comprehensive statistics
Track your performance, listeners and use of resources by reviewing detailed streaming statistics

AutoDJ
Easily set your selected audio tracks and create your own radio programming schedule

Radio websites
Centova Cast offers you a unique homepage for each stream, as well as information on reproduction, a list of recent tracks, mapping live listeners…

And that’s just the beginning.

VPS servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

Yes. Outlook Web Access (OWA) enables you to access all service options using a web browser.

The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.

You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.