WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:

• it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
• enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
• automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
• regular upgrades prevent various types of malfunctions that might jeopardise your server
• a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.

MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.

MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.

MyDataKnox R1Soft backup is a service which enables you to periodically store data on a central server located at our high-quality data centre. R1Soft is constantly monitoring your disks, tracking changes and making backup copies solely of the changing elements. You manage the service and backup copies using a web interface which enables you to recover and download individual files from the backup copy, perform a full bare-metal data recovery and a lot more.

Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.

Depending on the selected operating system, you can manage server settings using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, naming the server, etc. through the MyDataKnox user site.

You can easily lease extra capacity at any moment.

Web hosting is a service of placing website on servers that are globally accessible online. In order for your website to display online, its scripts, images and other content must be located on a server which executes your site’s code and serves its content to its visitors.

There are two types of .hr domains: free and paid domains.

DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.

RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.

To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:

• mdns1.mydataknox.com
• mdns2.mydataknox.com

All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.

MyDataKnox provides you a complementary DNS hosting service with every server. You can access all DNS settings at your MyDataKnox user website.

If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.

Many essential tools are included in the WHM services, which, among other things, enable you to:

• easily manage websites and reset passwords
• quickly create new cPanel accounts or suspend or delete existing ones
• brand your control panel, which creates a professional appearance of the cPanel account of each user
• create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
• easily manage users and their packages
• have direct access to DNS zone management
• enable easy connection to management applications, such as WHMCS, for users and hosting services
• automate security backups of all hosted websites
• easily manage databases and web servers
• transfer the entire hosting account from another server to your own.

The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.

All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.

No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.

Before your domain expires, if it’s active, you’ll receive an automatic offer to renew it 30 days before it expires. You’ll also receive several reminders for domain renewal payment.

Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.

SSL certificates are used for protecting the data between the visitor and the server where the website is located. This means that SSL certificates enable safe online credit/debit card payments, protect the domain and company location information.

You can store and host any kind of content on your VPS, as long as the content is compliant with local legislation. Study the legislation carefully, since you are the one responsible for the data located on the server.

A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.

Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.

When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.

Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.

All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.

There are no limitations, but using the Exchange service as a newsletter system is not allowed.

MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.

Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.

The unused time included in the service is not transferred into the following month.

Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.

Why do I have to prove that my information is correct?

According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.

How is verification done?

The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.

After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:

1. You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
2. When opening the link, you are allowed to select the document you want to attach as proof of identity.
3. After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
4. By clicking the confirm button, your verification is saved in the MyDataKnox system.
5. MyDataKnox support confirms or rejects the verification.
6. If the verification is confirmed, your domain is registered and the verification process is complete.
   In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.

What documents can I use for verification?

The attached document must be one of the following:

PERSONS

• ID card (both sides)
• passport
• certificate of residence issued by the competent authority (digitally signed or stamped)
• driver’s license
• a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)

LEGAL ENTITIES

• ID card of the person authorized to represent the legal entity
• passport of the person authorized to represent the legal entity
• certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
• driver’s license of the person authorized to represent the legal entity
• statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
• document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)

Frequently asked questions

1. What if I don’t verify my identity?
   In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
2. I clicked on the verification link, but I got the message “Your verification token has expired”
   If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
   Simply click on the “Request New Verification” button and the process will start over
3. I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
   If you see this message, it means that the attached document is in a format that we do not accept.
   Simply return to the verification form and attach the document in an allowed format.
   Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
4. What information do I need to confirm during the verification process?
   The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
   All of the above information is required for the successful registration of .hr and .com.hr domains.

The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.

You can order the Veeam Cloud Connect Backup service here. You’ll select the size of your cloud backup storage space and the number of servers you wish to backup.

Radio hosting is paid for exclusively on a yearly basis.

A dedicated server is a physical server that uses hardware resources that are accessible only to you, and you have full control over the server. Dedicated servers offer you a strong, reliable hardware, located at our cutting-edge data centre, which is cost-saving since there are no expenses regarding the procurement of a server, placing it in a data centre and maintaining it.

Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.

No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.

The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.

No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.

Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.

VPS is, simply put, an acronym that stands for Virtual Private Server. In short, VPS utilizes virtualization technology which enables “fragmentation” of a single powerful server into several virtual ones. Each of those virtual servers acts as a complete physical server and that’s what makes VPS such an important service. The word “private” indicates that those resources are reserved for you, therefore, you’re not sharing memory, CPU power or data with other users.

Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.

It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.

You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.

The only limitation to our DNS hosting service is that each zone can hold up to 30 records.

A MyDataKnox hosting service provides simple DNS script management for your domain if you’re also a user of our services of VPS, dedicated servers, cloud or you’re leasing a domain with us. The service itself enables you to easily manage DNS scripts without having to arrange your own DNS server infrastructure. The service also comes with access to a control panel for adding and modifying scripts, free backup of all DNS zones and our useful customer support 24/7.

Yes. The premium support service includes the installation and configuration of the cPanel and CentOS Web Panel control panels.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.