What is PHP Selector and what is it used for?
PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.
Is the bandwidth on my VPS really unlimited?
Yes. MyDataKnox doesn’t limit the bandwidth on servers.
Which nameservers can I use for MyDataKnox DNS service?
* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.
Nameservers of MyDataKnox DNS service for users are:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.
Can I host game servers on my VPS?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
I’m not sure which reseller plan I should get, can I change it at some point?
Of course! You can quickly and easily upgrade your reseller hosting package at any time. All you have to do is send an inquiry to our support team indicating the package you want. Afterwards, our support team will create an offer for the payment of the price difference between the existing and the new package. Your package will become active upon its payment.
What are the limitations of a DNS hosting service?
The only limitation to our DNS hosting service is that each zone can hold up to 30 records.
What are the advantages of WHM?
WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:
- it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
- enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
- automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
- regular upgrades prevent various types of malfunctions that might jeopardise your server
- a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.
What do I need to be able to broadcast a ShoutCast radio programme? Which software and equipment do I require?
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
Redirecting a free .hr domain by changing the nameserver
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
- Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
- Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
- Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
- Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
NS1.MYDATAKNOX.COM
NS2.MYDATAKNOX.COM - Save the data after making the modification.
How can I order the Veeam Cloud Connect Backup service?
You can order the Veeam Cloud Connect Backup service here. You’ll select the size of your cloud backup storage space and the number of servers you wish to backup.
Which level of DNS script control does DNS hosting provide?
MyDataKnox DNS hosting enables full control over all domains entered into the system. All DNS scripts are updated the moment you enter or modify them.
Does MyDataKnox create a backup of my VPS data?
MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
How long does radio hosting activation take?
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily upon payment. If you’re paying via bank transaction, it can take up to 48 hours, however, you send us the payment confirmation in order to speed up the activation process.
Why do I need DNS hosting?
If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.
How can I migrate my web hosting content to VPS?
Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.
What is a dedicated server used for?
A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.
What are some important features of CloudLinux?
Cloudlinux OS offers great stability-related features:
- LVE virtual environment
LVE is a kernel-level technology developed by the CloudLinux team which operates in a way similar to container virtualization. The LVE Manager enables you to maintain precise control over your server’s resources, including CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. Thanks to CloudLinux, you can ensure for your customers the resources they leased without depriving other users from their resources. - MySQL Governor
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support for the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting. - CageFS
CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation. - PHP Selector
Enable your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. You are in charge of managing the PHP versions that are available to the users, as well as all available PHP extensions. - Mod_lsapi
Faster than any other way of serving PHP using an Apache server, while also being compatible with MPM Worker and not requiring configuration. It support PHP settings through .htacess and is completely compatible with PHP Selector. - SecureLinks
A kernel-level technology that prevents all known symlink attacks. This significantly increases the server’s security level and prevents hostile users from creating symbolic links between files.
How does licensing for the Veeam Cloud Connect Backup service work; how is the price set?
The license for the Veeam Cloud Connect service is defined according to the number of virtual servers you want to backup and the size of the leased MyDataKnox backup repository.
What are the advantages of cPanel?
cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.
Some basic benefits of cPanel are:
- simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
- quick e-mail account management and access to an e-mail interface
- creation of an FTP account for the purpose of accessing server files
- autonomous creation of a backup copy with just a few clicks
- easy addition of new domains and creation of subdomains
- assignment of a completely free SSL certificate to each domain
- an overview of detailed statistical information regarding the number of views of hosted websites
- user-friendly management of DNS zones within user accounts
- mobile display of the cPanel interface enables account access and management from any part of the world
- selection of the preferred PHP version separately for each domain
- automated installation of popular CMS systems in just a few clicks
- management of SQL databases and users.
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
Can I get a DNS hosting service if I transfer my domains to MyDataKnox?
Yes. When you lease or transfer a domain to MyDataKnox, our system automatically assigns you a DNS hosting service.
What is CageFS and what is it used for?
CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.
What is Veeam Cloud Connect Backup?
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
How can I sell hosting under my own brand?
Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.
How does my own customer support work if I’m using reseller hosting?
As a reseller, you’re providing support to your own customers; you’re completely in control of the communication with your hosting users – after all, you’re the owner of your business! You’ll be able to create your own website, set up hosting packages and pricing, install scripts and modify certain aspects of user websites. Naturally, MyDataKnox support is available 24 hours a days for its reseller customers. You can contact us at any time regarding high-level technical or server issues. MyDataKnox is responsible for uninterrupted functioning and stability of the reseller hosting service, and we’ll always be glad to help you with questions related to the functioning of the server.
How long does it take to prepare my dedicated server from the moment I place an order?
The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.
Which SSL certificate should I choose?
SSL certificates are usually selected on the basis of the type of website and your visitors.
If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security.
The DV certificate is usually acceptable for any other requirements.
Can I change the root/administrator password on my server?
Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.
What is included in a MyDataKnox DNS hosting service?
A MyDataKnox hosting service provides simple DNS script management for your domain if you’re also a user of our services of VPS, dedicated servers, cloud or you’re leasing a domain with us. The service itself enables you to easily manage DNS scripts without having to arrange your own DNS server infrastructure. The service also comes with access to a control panel for adding and modifying scripts, free backup of all DNS zones and our useful customer support 24/7.
Is a backup created for dedicated servers?
MyDataKnox doesn’t access your server data and therefore doesn’t create backup copies of the server. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
How can I upgrade a cPanel license?
All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.
Which radio hosting statistics will be displayed?
You can track the number of active listeners live and at a certain point in time, as well as user geolocation
What is incremental backup?
Incremental backup enables you to accelerate the process of creating backup copies, after an initial complete server backup has been performed, by sending only modified and new data to the backup repository. A smaller amount of backup data makes for a significantly quicker backup process.
Do I need an SSL certificate?
You need an SSL certificate in the following cases:
- you have a web shop
- you accept credit/debit card payments (or other forms of payment)
- you provide an online service for which your subscribers pass a sign-up process
- your website requires the entry of user log-in information
- you transfer private data online
- you want to inspire confidence with your visitors and users
Can I lease an additional amount of listeners?
You can easily lease extra capacity at any moment.
Which operating systems are available for the dedicated servers?
MyDataKnox offers Windows and Linux dedicated servers with different operating systems to choose from. We offer many Linux distributions, such as CentOS, Debian, Fedora and Ubuntu, and in terms of Windows servers, we offer Windows Server 2016 Standard.
What kind of web hosting support does MyDataKnox offer?
Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.
Why do I need web hosting?
Why do I need web hosting?
In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents. A web hosting service provides access to such a server.
How many hours of work are included in the premium support service?
The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.
Can I expand disk space on my existing VPS?
Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.
Does the premium support service include the configuration of a cPanel VPS/dedicated server?
Yes. The premium support service includes the installation and configuration of the cPanel and CentOS Web Panel control panels.
How are cPanel licenses selected and paid for?
The price of cPanel licenses is set according to the number of users on a particular cPanel server. The licenses are available for VPS and dedicated servers that are now named Cloud and Metal, the difference being that for the dedicated server package, i.e. the Metal package, the minimum amount of users per package is 100, whereas the Cloud package for VPS servers offers two cheaper licenses: a Cloud Admin license which can host up to 5 users per cPanel server, and a Cloud Pro license which can host up to 30 users per cPanel server. Packages for up to 100 users are the same for VPS and dedicated servers.
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
Why do I have to enter my Personal Identification Number or Company Registration Number (the Croatian “OIB”) when purchasing an .hr or .com.hr domain
Croatian domains are linked to natural and legal persons, therefore, Carnet requires you to enter your PIN or CRN upon registration of a .hr or .com.hr domain.
What types of issues does CloudLinux resolve?
CloudLinux resolves many issues that hosting companies and individuals face. Here are a few:
- The server is loaded and losing resources
LVE virtualization offers you control over server resources, including the CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. - Server breaches and malicious scripts
CageFS isolates every user and makes them invisible to each other within the system. It also prevents a great number of attacks, including most attacks performed through privilege escalation. - The user requires different PHP versions
PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. - MySQL server is overloaded
MySQL Governor pinpoints problematic users and limits them in real time. It’s an unprecedented solution in the industry. - Symbolic link attacks
SecureLinks prevents all known symlink attacks at the kernel level.
What kind of software can I install on my server?
MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.
What is a dedicated server?
A dedicated server is a physical server that uses hardware resources that are accessible only to you, and you have full control over the server. Dedicated servers offer you a strong, reliable hardware, located at our cutting-edge data centre, which is cost-saving since there are no expenses regarding the procurement of a server, placing it in a data centre and maintaining it.
Can I use a single certificate for multiple domains?
No. Every certificate is linked to a specific domain.
A partial exception are the Wildcard certificates, which cover a domain and all its subdomains.
How long does a domain transfer last?
The duration of a domain transfer can be divided into two groups:
.hr i com.hr domains
The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.
.com, .net, .org, .biz, .info and other extensions
The transfer of these domains takes 5 to 7 days.
Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed.
If you want to transfer your domain to MyDataKnox, you can start the process here