A MyDataKnox hosting service provides simple DNS script management for your domain if you’re also a user of our services of VPS, dedicated servers, cloud or you’re leasing a domain with us. The service itself enables you to easily manage DNS scripts without having to arrange your own DNS server infrastructure. The service also comes with access to a control panel for adding and modifying scripts, free backup of all DNS zones and our useful customer support 24/7.
In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents. MyDataKnox web hosting service gives you access to that kind of server.
physical hardware management, monitoring and exchange
ensured network availability
free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
optimisation of the operating system during the initial server configuration
free initial security arrangements
free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.
Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct. You can read details about the verification process below.
Why do I have to prove that my information is correct?
According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.
How is verification done?
The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.
After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:
You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
When opening the link, you are allowed to select the document you want to attach as proof of identity.
After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
By clicking the confirm button, your verification is saved in the MyDataKnox system.
MyDataKnox support confirms or rejects the verification.
If the verification is confirmed, your domain is registered and the verification process is complete. In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.
What documents can I use for verification?
The attached document must be one of the following:
PERSONS
ID card (both sides)
passport
certificate of residence issued by the competent authority (digitally signed or stamped)
driver’s license
a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)
LEGAL ENTITIES
ID card of the person authorized to represent the legal entity
passport of the person authorized to represent the legal entity
certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
driver’s license of the person authorized to represent the legal entity
statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)
Frequently asked questions
What if I don’t verify my identity? In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
I clicked on the verification link, but I got the message “Your verification token has expired” If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification. Simply click on the “Request New Verification” button and the process will start over
I attached a document, but I received the message “Invalid file format. Allowed formats are: …” If you see this message, it means that the attached document is in a format that we do not accept. Simply return to the verification form and attach the document in an allowed format. Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
What information do I need to confirm during the verification process? The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number. All of the above information is required for the successful registration of .hr and .com.hr domains.
All domain-related options, including management, are at our disposal at the MyDataKnox user portal. You can access the user portal by signing up or logging in.
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia. The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID. You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name. The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name. There are no particular limitations regarding names of paid domains.
Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.
Of course. Upon ordering a VPS service, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your VPS.
VPS is, simply put, an acronym that stands for Virtual Private Server. In short, VPS utilizes virtualization technology which enables “fragmentation” of a single powerful server into several virtual ones. Each of those virtual servers acts as a complete physical server and that’s what makes VPS such an important service. The word “private” indicates that those resources are reserved for you, therefore, you’re not sharing memory, CPU power or data with other users.
Each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes. Some examples of activities beyond the scope of normal support include: web application issues, installation and/or script configuration, etc.
The duration of a domain transfer can be divided into two groups:
.hr i com.hr domains The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.
.com, .net, .org, .biz, .info and other extensions The transfer of these domains takes 5 to 7 days. Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed. If you want to transfer your domain to MyDataKnox, you can start the process here
Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.
When you order VPS, you can select your preferred operating system (Linux or Windows). You can see the entire list of available operating systems on our website.
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers: NS1.MYDATAKNOX.COM NS2.MYDATAKNOX.COM
Quite easily. If you hold an SSL certificate, your website address will begin with “https://” and have a padlock icon, and a “Secure” mark will appear in the browser, as shown in the image below.
Secure I https:\\mydataknox.hr
When a browser displays the website as secure, the user is confident that your website is credible.
JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.
There are a few factors that indicate that it’s time to get a VPS:
YOU’RE CONCERNED WITH SECURITY If you require additional security options, such as improved webpage stability, autonomous firewall management, privacy for online payments or similar needs, it’s time to consider VPS hosting.
THE NUMBER OF VISITORS OF YOUR WEBSITES IS RAPIDLY INCREASING When they’re still new, most websites require only the existing MyDataKnox web hosting packages. It often happens that the number of visitors of a website increases so much that the limited resources of a web hosting package become insufficient for interrupted site functioning. That’s definitely a time to transfer to VPS.
WEBSITES ARE NOTICEABLY SLOW It should be pointed out that the web hosting service is not intended for web applications that require more resources, such as increased RAM. As the amount of content and the number of users on your websites increase, the performance is bound to diminish, despite the option of buying more memory capacity and an additional CPU core, since there are still limitations in place for every user in order to ensure the stability of the service for all users on the shared hosting. Transferring to VPS solves all the aforementioned issues, since you’re using dedicated resources, and in case you need extra resources, you can easily upgrade your VPS with a greater number of CPU cores, more disk space or more RAM. MyDataKnox VPS servers are located at our Tier3-category data centre and driven by hardware based on next-generation Intel Xeon processors.
YOU HAVE A WEB SHOP If you run a web shop, especially if it’s visited by a large number of users, you should consider a VPS server. In case you’re wondering why, it’s simple – a VPS server provides you with a secure environment that you can manage yourself. Online payment in itself is something that requires privacy and full control over the service.
YOU NEED TO INSTALL YOUR OWN APPLICATIONS Web hosting is a great choice for website owners, but what happens when you need a server where you can install business applications such as ERP, or specialised databases? To initiate those kind of applications, you need a server with its own OS. Many companies need to install a professional software on a server which their employees can access via a remote desktop, but they don’t find the price of a dedicated server cost-effective. In that case, a VPS server is a great solution, since it enables the installation of the necessary applications on the server, including full control over the server and its resources.
YOUR BUDGET IS LIMITED Even though dedicated servers are ideal for businesses, the price is also an important factor. If you don’t require the full power of an entire server, a VPS server is the ideal choice, while also being considerably cheaper than a dedicated server.
YOU DEVELOP YOUR OWN SOFTWARE The users of VPS services are often developers who require a private work environment which can be accessed from any part of the world. VPS server development enables simple and smooth work according to your own rules, especially with our cloud backup service which safeguards your data on a daily basis.
In case of “outgrowing” the maximum number of users on a server, your license will need to be upgraded to the next larger package. If the license isn’t upgraded, your access to WHM will be suspended until you upgrade the license or reduce the number of users on that server.
SSL certificates are usually selected on the basis of the type of website and your visitors. If credit/debit card numbers and other valuable information is entered anywhere on your website, we recommend the EV certificate, which provides maximum protection and security. The DV certificate is usually acceptable for any other requirements.
cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.
Some basic benefits of cPanel are:
simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
quick e-mail account management and access to an e-mail interface
creation of an FTP account for the purpose of accessing server files
autonomous creation of a backup copy with just a few clicks
easy addition of new domains and creation of subdomains
assignment of a completely free SSL certificate to each domain
an overview of detailed statistical information regarding the number of views of hosted websites
user-friendly management of DNS zones within user accounts
mobile display of the cPanel interface enables account access and management from any part of the world
selection of the preferred PHP version separately for each domain
automated installation of popular CMS systems in just a few clicks
Simply put, a domain is the address of your websites. Web hosting is a service of placing website on servers that are globally accessible online and which serves your websites to their visitors.
In order to help you find your way around the names of the services and the differences between them, we’ve prepared a comprehensive description below. WEB HOSTING Web hosting, sometimes known as shared hosting, is the most common form of hosting on the market and meets the requirements of most users regarding website hosting. By leasing a web hosting account, you’ll get access to your own separate account on a server which hosts many other users as well, and all of you share its complete resources. Hosting websites using shared web hosting has a few crucial advantages in comparison to VPS or a dedicated server:
when you get an account, everything is ready for use
you can easily install web applications using the cPanel interface
you can easily open e-mail addresses
the server is prepared solely for a web hosting service and is especially optimised for premium performance
general simple management
affordably priced web hosting packages.
Web hosting also has a few drawbacks, such as:
no advanced system configuration (e.g. MySQL)
resource limitation (every account has a specific amount of resources – CPU/RAM)
more advanced users, such as web shops with a large number of visitors, soon outgrow the options provided by a shared environment.
DEDICATED SERVER Dedicated hosting, or a dedicated server, is the complete opposite of a web hosting service.
Instead of using server resources together with other users, in a dedicated server, you have total access to the system and you can configure and use the server any way you want. Sounds great, and it is, however, it costs considerably more than an annual subscription to a hosting account. This type of hosting is intended for specific users, those that require dedicated resources, such as:
users with complex web applications with a large number of visitors
companies that use the servers for business applications and databases
users that require specific settings or virtualization.
VPS SERVER
VPS servers are a type of service which falls somewhere between web hosting and dedicated servers. It’s a service which enables you to use dedicated resources (CPU, RAM, storage) and it’s intended for users that outgrow a web hosting environment, but still don’t require the power of an entire dedicated server. VPS offers you many of the same advantages as a dedicated server at only a fraction of the price of one. Therefore, VPS gives you full administrator access and you can configure the server any way you like, just like with a dedicated server.
In order to present the similarities and differences of the aforementioned MyDataKnox services in the form of a clear overview, we’ve prepared a small table of their basic features.
Web hosting
VPS server
Dedicated server
IP address
Shared with all accounts on a shared hosting server
Public IP address solely for your VPS
Public IP address solely for your dedicated server
Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.
Should the included time be exceeded, each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes.
In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:
first, a complete copy of your server is made
the R1Soft client is constantly monitoring all changes on the disks within your server
each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily upon payment. If you’re paying via bank transaction, it can take up to 48 hours, however, you send us the payment confirmation in order to speed up the activation process.
A domain transfer costs as much as the renewal of that domain. When a domain is being transferred, it is also automatically renewed for another year, starting from the date of expiration of its current lease period. You can find the pricing of domain transfers here.
MyDataKnox offers Windows and Linux dedicated servers with different operating systems to choose from. We offer many Linux distributions, such as CentOS, Debian, Fedora and Ubuntu, and in terms of Windows servers, we offer Windows Server 2016 Standard.
The price of cPanel licenses is set according to the number of users on a particular cPanel server. The licenses are available for VPS and dedicated servers that are now named Cloud and Metal, the difference being that for the dedicated server package, i.e. the Metal package, the minimum amount of users per package is 100, whereas the Cloud package for VPS servers offers two cheaper licenses: a Cloud Admin license which can host up to 5 users per cPanel server, and a Cloud Pro license which can host up to 30 users per cPanel server. Packages for up to 100 users are the same for VPS and dedicated servers.
The owner of the dedicated servers is MyDataKnox, which means that, in case of a malfunction, our staff are in charge of any repairs and/or component replacement. This also means that our technical staff are in charge of server maintenance, which entails activities that ensure high-quality working conditions.
Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.
MyDataKnox provides support with server configuration and maintenance; however, the applications you install on the server are not included in our support area. You can contact our support team via telephone or by sending an inquiry using your MyDataKnox user control panel. Our technical staff will act in case of hardware issues, and they can also assist you with VPS configuration to a certain degree. However, our support team can’t help you with your software configuration on VPS, such as with ERP, CRM applications and other business applications that are unrelated with the service itself.
In simple terms, we could describe a nameserver as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your Internet browser, your computer uses DNS to retrieve the data about the nameserver containing the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.
Depending on the selected operating system, you can manage server settings using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, naming the server, etc. through the MyDataKnox user site.
A domain name is arbitrary and you can use any name you prefer, as long as a domain with that name hasn’t already been registered. You can check the availability of your preferred domain here.
The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.
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