Can I host game servers on my VPS?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
What is reseller web hosting?
Reseller web hosting enables you to set up your own web hosting business under your own name. When you apply for a reseller hosting account, you lease a certain amount of SSD disk space and monthly traffic which you can then distribute among your users. You can choose your own account limitations, as well as the price you’ll set for your clients.
What are my obligations regarding domain maintenance?
Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.
What happens when I run out of space?
In case you run out of repository space, you can easily request an increase of capacity through the MyDataKnox user website.
What is EPP Code?
The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.
Can I try out MyDataKnox radio hosting?
We’ll provide you with a free trial period of 48 hours. All you need to do is contact us and request a trial period or mention that you want to try out the service when you’re finishing your order.
Do suspended cPanel accounts count in the total number of users?
Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
Registering a .ru domain
There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.
Who is reseller hosting intended for?
Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.
Types of SSL certificates
There are three types of SSL certificates, differing in the level of protection they provide and the way they are displayed in the browser.
- DV (domain validation) – SSL certificate that protects the domain and its owner. It’s displayed in the form of a padlock + https://name.domain
- OV (organization validation) – SSL certificate that verifies and protects company data. It’s displayed in the form of a padlock + https://name.domain
- EV (extended validation) – SSL certificate that provides maximum protection. It’s displayed in the browser as a long green bar containing the company name.
What is DNS?
In simple terms, we could describe a DNS as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your browser, your computer uses DNS to retrieve the data about the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.
To summarise, DNS connects symbolic domain names, such as the mydatakno.com domain, with the IP address of the server where the domain-related content is located.
Can I buy the SSL certificate from MyDataKnox, and hosting from somewhere else?
Of course.
MyDataKnox doesn’t implement that kind of limitation; you can buy the certificate and install it on a server that is not one of ours.
What is LVE and what is it used for?
LVE is a kernel-level technology developed by the CloudLinux team which operates in a way similar to container virtualization. The LVE Manager enables you to maintain precise control over your server’s resources, including CPU, IO, inodes, the number of processes and connections that each individual cPanel account can use. Thanks to CloudLinux, you can ensure for your customers the resources they leased without depriving other users from their resources. LVE enables many crucial settings:
- CPU limitation
Limits CPU usage for each individual user. When a user reaches the set CPU limits, their processes are decelerated in order to prevent the misuse of server resources. Processor limitations are crucial in preventing individual users from slowing down or even blocking the entire server and making it unresponsive. - Memory limitation
Limits memory usage per user. Memory limitations are important in preventing the overuse of server memory which can lead to server congestion. Memory limitations are also fundamental in protecting the server from destroying important caches that can help increase the speed and reduce the load of the server. - I/O limits
Offers the limitation of data throughput per user. The bandwidth is measured in kB/s, and, upon reaching the limit, the processes are reduced. Since IO is one of the weakest shared hosting resources, setting a ceiling for user usage is vital because it enables stable work for all users, instead of several users with extremely complex sites congesting the disks. - Process number limitation
Limits the number of simultaneous processes within the LVE for each user. After the limit has been reached, no new processes can be created until one of the existing processes is complete. This effectively prevents fork bombs and similar DOS attacks. - Entry process limitation
Limits the number of entry processes within the LVE for each user. A single entry process actually represents a single website visitor. This limitation is important in order to prevent a single website from taking up all Apache resources and making the server unresponsive due to overload. - MySQL limits
MySQL Governor enables you to set a resource limitation per user. You can set a limitation for CPU and IO reading and writing, thus preventing individual users from taking up the majority of MySQL server resources. Nowadays, MySQL data launches most web applications and it’s important to monitor those applications. - Inode limits
Inode is a type of data structure that describes file system objects – files and directories. Only a limited number of inodes is in each file system, and, after those are used, no new files can be created. Limitations are enforced through file system quotas per user.
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
Can I use MyDataKnox DNS hosting with another service using my domain which is not leased from MyDataKnox?
Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.
Can I change the operating system on VPS, and how?
You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.
My first domain is free (how, where, what do I need to do…)
A free .hr domain can be registered by all legal entities (companies associations, political parties and other Croatian-based organisations) and natural persons performing a registered business activity (tradesmen, medical doctors, attorneys, artists, etc.).
The process of registering a free .hr domain is very simple and performed through Carnet.
All you have to do is go to https://domene.hr/portal/register/info-free-hr, click “Register” and follow a few short steps.
Are there limitations regarding the number of e-mail messages I can send?
There are no limitations, but using the Exchange service as a newsletter system is not allowed.
Why do I need DNS hosting?
If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.
What is a domain transfer?
A domain transfer is actually a change of registry. It’s important to note that the transfer pertains only to the domain, not the hosting content. In other words, your domain can be registered with one provider, and the hosting (content) with another.
Can I lease an additional amount of listeners?
You can easily lease extra capacity at any moment.
Can I use R1Soft backup on virtual/dedicated servers?
Sure, You can use R1Soft backup with virtual and dedicated servers.
Which nameservers can I use for MyDataKnox DNS service?
* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.
Nameservers of MyDataKnox DNS service for users are:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.
What is Veeam Cloud Connect Backup?
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
Do I need web hosting or reseller hosting?
If you require multiple hosting accounts with separate cPanel access and want to be able to create cPanel hosting accounts by yourself, reseller hosting is the right choice.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
Do you have control over DNS in the Hosted Exchange service?
No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.
What is Hosted Exchange?
Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.
Why does the website from my old server still appear after I’ve made changes to the DNS?
It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.
How can I migrate my web hosting content to VPS?
Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.
Which level of DNS script control does DNS hosting provide?
MyDataKnox DNS hosting enables full control over all domains entered into the system. All DNS scripts are updated the moment you enter or modify them.
If I order web hosting today, how much time will it take for it to be ready to use?
If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.
Which players is MyDataKnox radio hosting compatible with?
MyDataKnox radio hosting is compatible with all major players and devices.
Can I exchange a web hosting package I already purchased for another one?
Of course. You can upgrade any MyDataKnox web hosting package to a larger one or choose a smaller one at any time.
All you have to do is request a change of package in the MyDataKnox user system, and the modification will be performed automatically upon payment of the price difference between your existing package and a larger one, or automatically when you request a smaller package.
In case you wish to change the type of your web hosting package, e.g. exchange a Standard hosting package for an Advanced one, our support team will perform the task for you completely free of charge.
How do I manage my VPS?
Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.
What kind of web hosting support does MyDataKnox offer?
Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.
What happens if the number of cPanel users exceeds the number limited by the license?
In case of “outgrowing” the maximum number of users on a server, your license will need to be upgraded to the next larger package. If the license isn’t upgraded, your access to WHM will be suspended until you upgrade the license or reduce the number of users on that server.
Does MyDataKnox create a backup of my VPS data?
MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
How is radio hosting paid for – on a monthly/yearly basis?
Radio hosting is paid for exclusively on a yearly basis.
What is included in a web hosting package?
All MyDataKnox web hosting packages include
- an unlimited number of hosted domains
- an unlimited number of e-mail addresses
- a completely free SSL certificate for each website within a hosting package
- a simple installation of WordPress and other popular platforms and content
- a premium cPanel control panel for managing your hosting package
- free technical support 24/7
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
What do I get with WHM?
Many essential tools are included in the WHM services, which, among other things, enable you to:
- easily manage websites and reset passwords
- quickly create new cPanel accounts or suspend or delete existing ones
- brand your control panel, which creates a professional appearance of the cPanel account of each user
- create a reseller user that has an access to the majority of WHM, which enables you to sub-lease services
- easily manage users and their packages
- have direct access to DNS zone management
- enable easy connection to management applications, such as WHMCS, for users and hosting services
- automate security backups of all hosted websites
- easily manage databases and web servers
- transfer the entire hosting account from another server to your own.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which deliver your websites to their visitors.
What if I use up all the hours included in the premium support service?
Should the included time be exceeded, each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes.
Which hosting package is right for me?
Standard web hosting packages are perfect for less-demanding users in need of hosting for their personal sites, blogs, simple business sites and other similar websites with a low number of visitors.
Advanced hosting packages are intended for more demanding users which require additional resources and steady functioning of advanced web applications, such as web shops, CRM systems and websites with a large number of visitors.
Regardless of the package you choose, all our web hosting packages include, among many other benefits, an unlimited number of domains, unlimited e-mail addresses, a completely free SSL certificate for each of the websites within a hosting package, a simple installation of WordPress and other popular platforms and content, as well as professional support 24/7 all year round.
What are the limitations of a DNS hosting service?
The only limitation to our DNS hosting service is that each zone can hold up to 30 records.
What do I need to be able to broadcast a ShoutCast radio programme? Which software and equipment do I require?
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
Is there a limitation to the number of characters a domain name can contain?
Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.