MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.
All reseller web hosting accounts include two separate control panels:
a Reseller Web Host Manager (WHM) which enables you to create accounts for your users and manage them
a cPanel control panel for your users which enables them to easily create and/or manage websites and e-mail.
WHM makes it very simple to manage and create various subaccounts. You will be able to:
set up cPanel for each user
limit user SSD storage and/or bandwidth
change user passwords, and perform many other actions.
Your users will be responsible for setting up their websites and e-mail, as well as managing their accounts, which they can perform using the cPanel control panel. cPanel will enable them to create and manage their websites and e-mail accounts without your intervention.
physical hardware management, monitoring and exchange
ensured network availability
free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
optimisation of the operating system during the initial server configuration
free initial security arrangements
free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers: NS1.MYDATAKNOX.COM NS2.MYDATAKNOX.COM
Bare-metal restore is a quicker recovery process where all data is recovered, instead of recovering file after individual file. This function enables you to recover the integral backup copy of the server. Thanks to this kind of data recovery, it’ll be easy to restore the complete copy of the server, including:
You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.
A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
In case of “outgrowing” the maximum number of users on a server, your license will need to be upgraded to the next larger package. If the license isn’t upgraded, your access to WHM will be suspended until you upgrade the license or reduce the number of users on that server.
You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.
The owner of the dedicated servers is MyDataKnox, which means that, in case of a malfunction, our staff are in charge of any repairs and/or component replacement. This also means that our technical staff are in charge of server maintenance, which entails activities that ensure high-quality working conditions.
MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.
You can use all the letters of the alphabet, numbers and hyphens. Even though it’s possible for domain names to contain special characters, such as letters used in languages other than English (e.g. š, đ, ž, ć, č), this should be avoided.
A web hosting e-mail is linked to your web hosting package and enables you standard e-mail management options (POP3/IMAP). Microsoft Hosted Exchange includes full e-mail control with additional benefits, such as integration with Microsoft Outlook and push service for mobile phones in order to ensure that your data is synchronized and updated for all employees.
MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.
SSL certificates are used for protecting the data between the visitor and the server where the website is located. This means that SSL certificates enable safe online credit/debit card payments, protect the domain and company location information.
Quite easily. If you hold an SSL certificate, your website address will begin with “https://” and have a padlock icon, and a “Secure” mark will appear in the browser, as shown in the image below.
Secure I https:\\mydataknox.hr
When a browser displays the website as secure, the user is confident that your website is credible.
VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.
The main prerequisite is being an existing user of the Veeam backup service, which means that you need to have a Veeam console which enables you to connect to the Cloud Connect Backup service.
No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.
WHM enables you quick, easy and automated management of your sever and to very easily create web hosting packages, and it provides your users access to a powerful cPanel control panel for the purpose of managing individual accounts within WHM. The cPanel server itself is divided into two parts:
theWHM server control panel (root access to WHM) The server administrator has access and complete control over all WHM functions. They can access all WHM interface levels, including WHM resellers and the cPanel end user interface. There is only one administrator user on the server.
cPanel control panel for the hosting end user cPanel is a control panel used for direct management of individual hosting accounts. The options available to the user depend on administrator settings, or reseller settings if the end user is their client.
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
Microsoft Outlook linked to POP3/IMAP enables every user to manage their personal information (messages, maps, contacts, notes, tasks, calendars, rules and notifications), but doesn’t allow sharing them with anyone nor synchronization with other user devices. MyDataKnox Hosted Exchange business e-mail enables you to share all that information within a group of users, which enables you to respond to requests more quickly, to find files and e-mail messages momentarily and to improve communication with your employees, clients and suppliers. It also enables every user to access their data using any kind of Internet connection, thus keeping your team connected no matter where they are.
Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct. You can read details about the verification process below.
Why do I have to prove that my information is correct?
According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.
How is verification done?
The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.
After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:
You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
When opening the link, you are allowed to select the document you want to attach as proof of identity.
After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
By clicking the confirm button, your verification is saved in the MyDataKnox system.
MyDataKnox support confirms or rejects the verification.
If the verification is confirmed, your domain is registered and the verification process is complete. In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.
What documents can I use for verification?
The attached document must be one of the following:
PERSONS
ID card (both sides)
passport
certificate of residence issued by the competent authority (digitally signed or stamped)
driver’s license
a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)
LEGAL ENTITIES
ID card of the person authorized to represent the legal entity
passport of the person authorized to represent the legal entity
certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
driver’s license of the person authorized to represent the legal entity
statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)
Frequently asked questions
What if I don’t verify my identity? In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
I clicked on the verification link, but I got the message “Your verification token has expired” If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification. Simply click on the “Request New Verification” button and the process will start over
I attached a document, but I received the message “Invalid file format. Allowed formats are: …” If you see this message, it means that the attached document is in a format that we do not accept. Simply return to the verification form and attach the document in an allowed format. Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
What information do I need to confirm during the verification process? The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number. All of the above information is required for the successful registration of .hr and .com.hr domains.
CloudLinux OS is the leading platform for multi-user hosting environments. Server stability and security is achieved by isolating each hosting user account and appointing host resources individually to each account. Using CloudLinux you create an environment that is more similar to a virtual host than a shared hosting account. Therefore, it’s important to implement and use the CloudLinux OS for every shared hosting, since it will prevent any user from affecting your server and its performance.
The MyDataKnox R1Soft backup service enables you to create a backup copy of up to two servers. You’ll select the number of servers that you wish to link to the service (number of agents) upon placing your order.
In simple terms, we could describe a nameserver as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your Internet browser, your computer uses DNS to retrieve the data about the nameserver containing the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily. If you’re paying through online banking, i.e. via bank transaction, we’ll launch the server as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of installation following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com
The price of cPanel licenses is set according to the number of users on a particular cPanel server. The licenses are available for VPS and dedicated servers that are now named Cloud and Metal, the difference being that for the dedicated server package, i.e. the Metal package, the minimum amount of users per package is 100, whereas the Cloud package for VPS servers offers two cheaper licenses: a Cloud Admin license which can host up to 5 users per cPanel server, and a Cloud Pro license which can host up to 30 users per cPanel server. Packages for up to 100 users are the same for VPS and dedicated servers.
If you provide web hosting services, it’s extremely important to secure and stabilise the servers you’re using. Even if you’re not offering web hosting services, but you require the option to isolate your users, CloudLinux is the perfect choice.
In simple terms, we could describe a DNS as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your browser, your computer uses DNS to retrieve the data about the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser. To summarise, DNS connects symbolic domain names, such as the mydatakno.com domain, with the IP address of the server where the domain-related content is located.
In order to perform a successful domain transfer, you have to meet the following requirements:
You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
The transfer must be performed at least 60 days after the domain has been registered or previously transferred.
Croatian domains are linked to natural and legal persons, therefore, Carnet requires you to enter your PIN or CRN upon registration of a .hr or .com.hr domain.
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