A domain name is arbitrary and you can use any name you prefer, as long as a domain with that name hasn’t already been registered. You can check the availability of your preferred domain here.

An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.

Yes. MyDataKnox doesn’t limit the bandwidth on servers.

CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.

Bare-metal restore is a quicker recovery process where all data is recovered, instead of recovering file after individual file. This function enables you to recover the integral backup copy of the server. Thanks to this kind of data recovery, it’ll be easy to restore the complete copy of the server, including:

• partitions
• the operating system
• installed application
• server settings
• drivers, etc.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.

Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.

MyDataKnox provides support with server configuration and maintenance; however, the applications you install on the server are not included in our support area. You can contact our support team via telephone or by sending an inquiry using your MyDataKnox user control panel. Our technical staff will act in case of hardware issues, and they can also assist you with VPS configuration to a certain degree. However, our support team can’t help you with your software configuration on VPS, such as with ERP, CRM applications and other business applications that are unrelated with the service itself.

Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.

The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.

If you provide web hosting services, it’s extremely important to secure and stabilise the servers you’re using. Even if you’re not offering web hosting services, but you require the option to isolate your users, CloudLinux is the perfect choice.

No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.

If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:

• Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
• Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
• Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
• Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
  NS1.MYDATAKNOX.COM
  NS2.MYDATAKNOX.COM
• Save the data after making the modification.

Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.

MyDataKnox premium support is a service consisting of expanded technical support for virtual and dedicated servers and encompasses additional activities in relation to standard support.

Standard web hosting packages are perfect for less-demanding users in need of hosting for their personal sites, blogs, simple business sites and other similar websites with a low number of visitors.
Advanced hosting packages are intended for more demanding users which require additional resources and steady functioning of advanced web applications, such as web shops, CRM systems and websites with a large number of visitors.
Regardless of the package you choose, all our web hosting packages include, among many other benefits, an unlimited number of domains, unlimited e-mail addresses, a completely free SSL certificate for each of the websites within a hosting package, a simple installation of WordPress and other popular platforms and content, as well as professional support 24/7 all year round.

Of course.
MyDataKnox doesn’t implement that kind of limitation; you can buy the certificate and install it on a server that is not one of ours.

All are server are equipped with a 1 Gbps port

Every domain consists of a name and an extension.

In the example “mydomain.com”,

• “mydomain” is the domain name, and
• “.com” is the extension.

The domain name precedes the extension and it’s the part of the domain that makes a website unique, and, by analogy, a company, an individual, a project, etc.
A simple example would be “mydataknox” as our domain name.
Domain extensions are related to countries, business operations, activities, etc.
Am example of a country-related extension would be “.hr”, which signifies that the domain is related to Croatia. Some examples of business extensions are “.biz”, “.org” and “.com”.
Apart from the previously mentioned extensions, there are many others that cover a wide variety of areas, from professions and services to hobbies. Some examples of such topical extensions are, among others, “.apartments”, “.fitness”, “.pizza”, and “.news”.

In order to perform a successful domain transfer, you have to meet the following requirements:

• You have be the owner of the domain or have access to the e-mail address indicated in the server as the e-mail of the administrator
• You need to unlock the domain for transfer with your current registrar and get an EPP code, which is required for most extensions (not for Croatian domains)
• The transfer must be initiated no later than 10 days prior to the expiration of the domain, so that it doesn’t expire during transfer
• The transfer must be performed at least 60 days after the domain has been registered or previously transferred.

You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:

• Choose a clear, unique and easily memorable domain name
• The name should link you or your company with the domain itself in as few characters as possible
• The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
• The name should be easy to pronounce
• Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)

In case you run out of repository space, you can easily request an increase of capacity through the MyDataKnox user website.

You can use all the letters of the alphabet, numbers and hyphens.
Even though it’s possible for domain names to contain special characters, such as letters used in languages other than English (e.g. š, đ, ž, ć, č), this should be avoided.

PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.

You can change the operating system of your VPS at any time through your MyDataKnox user website for server management. Bear in mind that you can install any operating system on a Windows VPS server, whereas there is no option of installing a Windows Server operating system on a Linux VPS server.

Your only obligation, after the domain has been registered and redirected to nameservers, is to renew it when it expires.

VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.

There are no limitations, but using the Exchange service as a newsletter system is not allowed.

All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.

The owner of the dedicated servers is MyDataKnox, which means that, in case of a malfunction, our staff are in charge of any repairs and/or component replacement. This also means that our technical staff are in charge of server maintenance, which entails activities that ensure high-quality working conditions.

The Centova Cast panel includes:

Centralised management
You can easily manage accounts using the control panel which offers you an overview of customer information, resource limitation and a number of other features.

Comprehensive statistics
Track your performance, listeners and use of resources by reviewing detailed streaming statistics

AutoDJ
Easily set your selected audio tracks and create your own radio programming schedule

Radio websites
Centova Cast offers you a unique homepage for each stream, as well as information on reproduction, a list of recent tracks, mapping live listeners…

And that’s just the beginning.

Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.

Why do I have to prove that my information is correct?

According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.

How is verification done?

The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.

After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:

1. You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
2. When opening the link, you are allowed to select the document you want to attach as proof of identity.
3. After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
4. By clicking the confirm button, your verification is saved in the MyDataKnox system.
5. MyDataKnox support confirms or rejects the verification.
6. If the verification is confirmed, your domain is registered and the verification process is complete.
   In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.

What documents can I use for verification?

The attached document must be one of the following:

PERSONS

• ID card (both sides)
• passport
• certificate of residence issued by the competent authority (digitally signed or stamped)
• driver’s license
• a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)

LEGAL ENTITIES

• ID card of the person authorized to represent the legal entity
• passport of the person authorized to represent the legal entity
• certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
• driver’s license of the person authorized to represent the legal entity
• statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
• document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)

Frequently asked questions

1. What if I don’t verify my identity?
   In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
2. I clicked on the verification link, but I got the message “Your verification token has expired”
   If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
   Simply click on the “Request New Verification” button and the process will start over
3. I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
   If you see this message, it means that the attached document is in a format that we do not accept.
   Simply return to the verification form and attach the document in an allowed format.
   Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
4. What information do I need to confirm during the verification process?
   The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
   All of the above information is required for the successful registration of .hr and .com.hr domains.

JetBackup is a leading security solution for cPanel which enables quick and efficient creation of incremental backup copies of cPanel user accounts. Settings such as automatic creation of back copies and data recovery are also included in its transparent interface. JetBackup enables you, the administrator, to create many filters which help you define the details related to all material system settings.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.

The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.

If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.

MyDataKnox radio hosting is compatible with all major players and devices.

You need an SSL certificate in the following cases:

• you have a web shop
• you accept credit/debit card payments (or other forms of payment)
• you provide an online service for which your subscribers pass a sign-up process
• your website requires the entry of user log-in information
• you transfer private data online
• you want to inspire confidence with your visitors and users

SSL certificates are used for protecting the data between the visitor and the server where the website is located. This means that SSL certificates enable safe online credit/debit card payments, protect the domain and company location information.

Yes. Outlook Web Access (OWA) enables you to access all service options using a web browser.

Web hosting is a service of placing website on servers that are globally accessible online. In order for your website to display online, its scripts, images and other content must be located on a server which executes your site’s code and serves its content to its visitors.

In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents.
MyDataKnox web hosting service gives you access to that kind of server.

Each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes. Some examples of activities beyond the scope of normal support include: web application issues, installation and/or script configuration, etc.

There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.

VPS servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.

Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which deliver your websites to their visitors.

There are two types of .hr domains: free and paid domains.

DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.

RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.

A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.

All our servers can be leased on a monthly, quarterly, semi-annual and annual basis.