An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

MyDataKnox offers you a 15-day refund guarantee regarding its reseller service, no questions asked and no special procedure necessary.

You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:

• Choose a clear, unique and easily memorable domain name
• The name should link you or your company with the domain itself in as few characters as possible
• The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
• The name should be easy to pronounce
• Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)

All our reseller packages are based on Linux servers and include WHM/cPanel control panels.

Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.

MyDataKnox provides you a complementary DNS hosting service with every server. You can access all DNS settings at your MyDataKnox user website.

Hosted Exchange offers you advanced e-mail options for your business environment:

• Manage company activities
  You can create as many calendars you need to easily manage various types of activities.
• Create individual and group meetings
  You can create meetings and promptly send an invitation to the relevant people.
• Share your activity calendar
  By clicking on the calendar, you can quickly view all the activities and share them with others.
• Manage contacts and groups
  Add and manage your contacts in a single place. You can create groups for different teams in your company in order to facilitate group communication.
• Don’t forget the key persons
  Make business cards for key people, so that you never forget who they are and what team or company they are affiliated with.
• Create and manage tasks
  Hosted Exchange also contains a task management tool. Create tasks and manage your to-do list so that all team members can keep up with the deadlines.
• Save brief notes
  Your notes are of no use to you if you can’t access them. The exchange of e-mails enables you to save those kinds of creative ideas so that everybody can access them anywhere and at any time.

A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.

If I order web hosting today, how much time will it take for it to be ready to use?
If you’re paying with a credit/debit card or using Paypal, your web hosting will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll initiate the creation of your web hosting account as soon as the amount appears on our account, or as soon as you send us a payment confirmation. In order to accelerate the process of creating your hosting service following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com.

In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:

1. first, a complete copy of your server is made
2. the R1Soft client is constantly monitoring all changes on the disks within your server
3. each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).

You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.

CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation.

Starting in 2025, a condition for successful registration of .hr and .com.hr domains is verification of the domain owner’s data, which means that the user is required to provide evidence that the owner’s data entered when ordering the domain is correct.
You can read details about the verification process below.

Why do I have to prove that my information is correct?

According to the Cybersecurity Act , published on February 7, 2024, the Registry and registrars of .hr domains are obliged to determine the exact identity of domain users during registration based on secure and credible systems and data sources, i.e. to verify users.

How is verification done?

The verification process in MyDataKnox is performed after payment of the offer upon completion of the domain order.

After paying for the offer, the MyDataKnox system starts a verification process consisting of three steps:

1. You will receive an email to your email address with a link to verify your ordered .hr and .com.hr domains.
2. When opening the link, you are allowed to select the document you want to attach as proof of identity.
3. After you attach the document, a PDF statement will be generated with an overview of your information as the domain owner and the document attached in the previous step.
4. By clicking the confirm button, your verification is saved in the MyDataKnox system.
5. MyDataKnox support confirms or rejects the verification.
6. If the verification is confirmed, your domain is registered and the verification process is complete.
   In case of verification rejection, you will receive an email stating the reason for the rejection and a new link to repeat the verification process.

What documents can I use for verification?

The attached document must be one of the following:

PERSONS

• ID card (both sides)
• passport
• certificate of residence issued by the competent authority (digitally signed or stamped)
• driver’s license
• a statement by a natural person digitally signed with a verified digital signature (with the stated purpose and data: name, surname, personal identification number)

LEGAL ENTITIES

• ID card of the person authorized to represent the legal entity
• passport of the person authorized to represent the legal entity
• certificate of residence issued by a competent authority (digitally signed or stamped) of the person authorized to represent the legal entity
• driver’s license of the person authorized to represent the legal entity
• statement of the person authorized to represent the legal entity digitally signed with a verified digital signature (with the stated purpose and data: name, surname, OIB/VAT)
• document or statement with the signature and seal of the legal entity (for the stated purpose, it is necessary to provide information about the legal entity: name, OIB/VAT)

Frequently asked questions

1. What if I don’t verify my identity?
   In case of unsuccessful verification, MyDataKnox will refund the amount paid for the domain, and the domain will not be registered.
2. I clicked on the verification link, but I got the message “Your verification token has expired”
   If you see a token expiration message, it means that more than 72 hours have passed since the verification email was sent and you need to request a new verification.
   Simply click on the “Request New Verification” button and the process will start over
3. I attached a document, but I received the message “Invalid file format. Allowed formats are: …”
   If you see this message, it means that the attached document is in a format that we do not accept.
   Simply return to the verification form and attach the document in an allowed format.
   Allowed formats are listed in the document submission form, and certainly include JPEG and PNG formats.
4. What information do I need to confirm during the verification process?
   The information that is confirmed by your acceptance of the information on the generated PDF statement is: Name and surname, address, e-mail address, OIB (Croatian Tax Identification Number), and phone number.
   All of the above information is required for the successful registration of .hr and .com.hr domains.

All MyDataKnox web hosting packages include

• an unlimited number of hosted domains
• an unlimited number of e-mail addresses
• a completely free SSL certificate for each website within a hosting package
• a simple installation of WordPress and other popular platforms and content
• a premium cPanel control panel for managing your hosting package
• free technical support 24/7

If you’re streaming MP3, 128 kbps is more than enough bitrate. If you’re streaming AAC, 64 kbps will be enough for high-quality radio streaming.

The license for the Veeam Cloud Connect service is defined according to the number of virtual servers you want to backup and the size of the leased MyDataKnox backup repository.

The Veeam Cloud Connect Backup service is intended for existing users of Veeam backup and replication that require an off-site storage space for their backup copies.

If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:

• Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
• Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
• Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
• Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
  NS1.MYDATAKNOX.COM
  NS2.MYDATAKNOX.COM
• Save the data after making the modification.

Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.

No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.

All MyDataKnox dedicated servers include full administrator privileges, at least one public IP address, a console and a 1 Gbps network port.

MyDataKnox doesn’t pose any limitations regarding the type of software you use on your server, as long as the software in question complies with our Terms of Service.

The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.

You can receive and send e-mail messages of up to 50 MB in size.

Veeam can perform the backup of virtual servers using VMware and Microsoft Hyper-V virtualization platforms.

Incremental backup enables you to accelerate the process of creating backup copies, after an initial complete server backup has been performed, by sending only modified and new data to the backup repository. A smaller amount of backup data makes for a significantly quicker backup process.

Yes. In order to use the Hosted Exchange service, you need to have your own domain and access to DNS scripts, since it’s necessary to perform certain modifications on DNS scripts.

In simple terms, we could describe a DNS as a domain address book. Just like you would use an address book to look up information related to a particular person or company by name, the same goes for domains, since they also have an “address”. When you type our address mydataknox.com in your browser, your computer uses DNS to retrieve the data about the IP addresses linked to our domain. Afterwards, your computer requests the IP address of our web server, which, finally, sends the web page to your browser.
To summarise, DNS connects symbolic domain names, such as the mydatakno.com domain, with the IP address of the server where the domain-related content is located.

Of course. All our servers include full administrator privileges.

Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.

There are three types of SSL certificates, differing in the level of protection they provide and the way they are displayed in the browser.

• DV (domain validation) – SSL certificate that protects the domain and its owner. It’s displayed in the form of a padlock + https://name.domain
• OV (organization validation) – SSL certificate that verifies and protects company data. It’s displayed in the form of a padlock + https://name.domain
• EV (extended validation) – SSL certificate that provides maximum protection. It’s displayed in the browser as a long green bar containing the company name.

Of course. You can upgrade any MyDataKnox web hosting package to a larger one or choose a smaller one at any time.
All you have to do is request a change of package in the MyDataKnox user system, and the modification will be performed automatically upon payment of the price difference between your existing package and a larger one, or automatically when you request a smaller package.
In case you wish to change the type of your web hosting package, e.g. exchange a Standard hosting package for an Advanced one, our support team will perform the task for you completely free of charge.

The duration of a domain transfer can be divided into two groups:

.hr i com.hr domains
The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.

.com, .net, .org, .biz, .info and other extensions
The transfer of these domains takes 5 to 7 days.
Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed.
If you want to transfer your domain to MyDataKnox, you can start the process here

MyDataKnox doesn’t access your server data and therefore doesn’t create backup copies of the server. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.

MyDataKnox R1Soft backup is a service which enables you to periodically store data on a central server located at our high-quality data centre. R1Soft is constantly monitoring your disks, tracking changes and making backup copies solely of the changing elements. You manage the service and backup copies using a web interface which enables you to recover and download individual files from the backup copy, perform a full bare-metal data recovery and a lot more.

Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which deliver your websites to their visitors.

WHM is designed as a solution for simple management of a large number of websites and helps you manage resources and create user (hosting) accounts. Some fundamental benefits of WHM are:

• it’s very easy to create hosting packages for your own projects, as well as offer a web hosting service to others
• enables you to manage hosted websites and separate them into individual cPanel accounts, which is really useful if you wish to keep business sites separate from private ones, or simply want to separate the access to control panels of each hosted website
• automated management of security settings helps you increase the security of all websites, since WHM enables you to manage a firewall, as well as many antivirus and antispam solutions, through integrated mechanisms and simple extensions
• regular upgrades prevent various types of malfunctions that might jeopardise your server
• a free SSL certificate is automatically assigned to each hosting account, which ensures additional security for each hosted website.

All messages that go through the Hosted Exchange e-mail service are checked and cleared of spam (inbox and outbox) and malicious code using cutting-edge antivirus solutions. Nevertheless, we also recommend using your own antivirus computer software.

No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.

Our support team is available to you 24 hours a day for anything you might need regarding web hosting. Apart from the standard support we offer related to our web hosting service, we’ll do our best to help you regardless of whether your issue is related to our area of support.

The main prerequisite is being an existing user of the Veeam backup service, which means that you need to have a Veeam console which enables you to connect to the Cloud Connect Backup service.

Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.

A multiple domain transfer is identical to the transfer of a single domain.
You can initiate the transfer of your domain to MyDataKnox here.

Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.

cPanel builds on WHM, and, unlike WHM which is designed for the administration of the server and all its accounts, cPanel is a control panel for the end user, i.e. a centre for managing individual hosting accounts.

Some basic benefits of cPanel are:

• simple installation of hundreds of different scripts and web applications, such as WordPress, Joomla, various forums, project management systems, etc.
• quick e-mail account management and access to an e-mail interface
• creation of an FTP account for the purpose of accessing server files
• autonomous creation of a backup copy with just a few clicks
• easy addition of new domains and creation of subdomains
• assignment of a completely free SSL certificate to each domain
• an overview of detailed statistical information regarding the number of views of hosted websites
• user-friendly management of DNS zones within user accounts
• mobile display of the cPanel interface enables account access and management from any part of the world
• selection of the preferred PHP version separately for each domain
• automated installation of popular CMS systems in just a few clicks
• management of SQL databases and users.

You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.

Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.

The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.

There are no limitations regarding the lease of a .ru domain, however, if the registrant or administrator is an organisation or company located in Russia, they must enter their tax identification number (10 digits), the company registration number (9 digits) and the registrant’s name.
Private persons must enter their date of birth, passport number, the passport-issuing entity and the date of its issue.
You can enter all the above-mentioned information on our website upon ordering an .ru domain.