Can I use MyDataKnox DNS hosting with another service using my domain which is not leased from MyDataKnox?
Of course. All you need to do is redirect the domain to our nameservers mdns1.mydataknox.com and mdns2.mydataknox.com, and configure the necessary scripts on our user interface for DNS script management.
What is WHM / reseller hosting management?
All reseller web hosting accounts include two separate control panels:
- a Reseller Web Host Manager (WHM) which enables you to create accounts for your users and manage them
- a cPanel control panel for your users which enables them to easily create and/or manage websites and e-mail.
WHM makes it very simple to manage and create various subaccounts. You will be able to:
- set up cPanel for each user
- limit user SSD storage and/or bandwidth
- change user passwords, and perform many other actions.
Your users will be responsible for setting up their websites and e-mail, as well as managing their accounts, which they can perform using the cPanel control panel.
cPanel will enable them to create and manage their websites and e-mail accounts without your intervention.
Where is my data (e-mail, calendars, contacts, documents) stored?
All your data is stored in the MyDataKnox cloud within our own data centre in Jastrebarsko, Croatia. This ensures a faster response and a support service that can react quickly.
Can the VPS configuration subsequently be changed?
Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.
What is a domain transfer?
A domain transfer is actually a change of registry. It’s important to note that the transfer pertains only to the domain, not the hosting content. In other words, your domain can be registered with one provider, and the hosting (content) with another.
Registering a .com.hr domain
WHO IS ELIGIBLE FOR REGISTRATION OF A .COM.HR DOMAIN
.com.hr are paid domains, available for registration to all legal and natural persons in the Republic of Croatia. The number of .com.hr domains that you can register is unlimited, and you can perform the registration here
NAME REQUIREMENTS FOR .COM.HR DOMAINS
There are no requirements in terms of domain names (apart from technical requirements regulated by Carnet’s Ordinance).
Considering the fact that there are no special requirements in terms of a domain name, the users must adhere to the Ordinance insofar as to refrain from registering domains that would violate intellectual property rights (trademarks and brand names).
Those types of domains must not be sold nor provided to third parties.
Should it become established that a domain is being exclusively or mostly used by a person not registered as its user, the domain will be deleted.
Is my domain name available? / How do I choose a domain name?
You can check whether a domain name is available through our websites using this link.
There are a few universal rules regarding the selection of a domain name:
- Choose a clear, unique and easily memorable domain name
- The name should link you or your company with the domain itself in as few characters as possible
- The domain name should not contain hyphens, numbers or special characters, unless it is strictly necessary
- The name should be easy to pronounce
- Make sure that the domain name is not registered or trademarked (e.g. eBay, etc.)
How can I transfer a domain to MyDataKnox?
A domain transfer starts with a domain transfer order on our website. Upon ordering a transfer, you’ll need an EPP authorization code for most extensions, which you can get from your existing registrar, and the domain must be unlocked for transfer. After you pay for the transfer, which is necessary since a domain is automatically prolonged for a year upon transfer, you’ll confirm the transfer by clicking on a link sent to you by e-mail. Afterwards, it’ll only take a couple of minutes up to a few days, depending on the registrar and the domain extension, until the transfer is complete.
Do you have control over DNS in the Hosted Exchange service?
No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.
Is the bandwidth on my VPS really unlimited?
Yes. MyDataKnox doesn’t limit the bandwidth on servers.
Who can use and manage a dedicated server?
Server management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require a dedicated server, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
How does licensing for the Veeam Cloud Connect Backup service work; how is the price set?
The license for the Veeam Cloud Connect service is defined according to the number of virtual servers you want to backup and the size of the leased MyDataKnox backup repository.
How long does it take to prepare my dedicated server from the moment I place an order?
The MyDataKnox L-series dedicated servers are usually ready as soon as you make the payment upon receiving an offer, whereas the XL-series is installed on an individual basis by our technical staff and takes up to 48 hours from the date of payment.
Why do I need web hosting?
In order for your domain to display content, the content (web pages, images, etc.) must be located on a server which executed your website’s code and serves its contents.
MyDataKnox web hosting service gives you access to that kind of server.
How can I migrate my web hosting content to VPS?
Generally speaking, content migration is your responsibility, however, our support team will execute the migration for you if it involves transferring content from one cPanel to another, or from one CentOS Web Panel to another. You are free to contact our support team regarding anything else and if your need specific answers.
What is included in the Centova Cast administration web panel?
The Centova Cast panel includes:
Centralised management
You can easily manage accounts using the control panel which offers you an overview of customer information, resource limitation and a number of other features.
Comprehensive statistics
Track your performance, listeners and use of resources by reviewing detailed streaming statistics
AutoDJ
Easily set your selected audio tracks and create your own radio programming schedule
Radio websites
Centova Cast offers you a unique homepage for each stream, as well as information on reproduction, a list of recent tracks, mapping live listeners…
And that’s just the beginning.
What is Hosted Exchange?
Hosted Exchange is a cloud platform which provides you with a reliable e-mail service, along with a significant cost reduction, since there are no initial investments in server infrastructure and licenses, and the monthly fee is completely transparent and defined by the number of open e-mail accounts. Exchange offers several possibilities for increasing productivity: from simple access using any device to automatic message, calendar, contact and map synchronization with high-level security and performance.
Why does the website from my old server still appear after I’ve made changes to the DNS?
It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.
I’m currently using POP3/IMAP account or webmail, can I migrate my existing e-mail?
You can, by using third-party tools, such as Code Two or IMAP Sync, i.e. manually migrating your user mailbox. You can always contact our support team if you need assistance.
How does R1Soft backup work?
In order to activate the R1Soft backup service, all you need to do is to install the R1Soft client software on the server you want to backup. Afterwards, the R1Soft makes copies in the following way:
- first, a complete copy of your server is made
- the R1Soft client is constantly monitoring all changes on the disks within your server
- each subsequent time a backup copy is saved, a snapshot is made and only the changed data is sent to the cloud (incremental backup).
Which nameservers can I use for MyDataKnox DNS service?
* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.
Nameservers of MyDataKnox DNS service for users are:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.
How can I sell hosting under my own brand?
Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.
Why do I need DNS hosting?
If you want to use our services, such as VPS hosting, you need a DNS server in order to connect your domain to the leased server. Considering that spending time and money on buying a DNS server or creating your own DNS solution is not cost-effective, MyDataKnox offers you a read-made solution completely free of charge, which takes care of the cost problem.
Who is reseller hosting intended for?
Reseller hosting is intended for individuals and companies with multiple websites for which they require separate cPanel accounts, or those that wish to offer their users a web hosting service at their own prices and conditions, without having to maintain the server and the service itself, since we’ll be responsible for that part of the job.
Which DNS scripts can I edit in the DNS hosting interface?
MyDataKnox DNS hosting service enables you to modify the following scripts:
- A
- AAA
- CAA
- CNAME
- MX
- NS
- SPF
- SOA
- SRV
- TXT
Which services is the DNS hosting service included in?
DNS hosting is included in the following services:
- VPS servers
- Dedicated servers
- Cloud hosting
- Registered and transferred domains
How long does a domain transfer last?
The duration of a domain transfer can be divided into two groups:
.hr i com.hr domains
The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.
.com, .net, .org, .biz, .info and other extensions
The transfer of these domains takes 5 to 7 days.
Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed.
If you want to transfer your domain to MyDataKnox, you can start the process here
Is cPanel included in the dedicated server service?
MyDataKnox dedicated servers are delivered without add-ons, but you can lease cPanel and other licenses from us. MyDataKnox support team will help you prepare the server and install cPanel or a free CentOS Web panel.
Is there a refund guarantee with regard to reseller hosting?
MyDataKnox offers you a 15-day refund guarantee regarding its reseller service, no questions asked and no special procedure necessary.
Can I lease an additional amount of listeners?
You can easily lease extra capacity at any moment.
If I order a new VPS today, how much time will it take for it to be ready for use?
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll launch the server as soon as the amount appears on our account, or as soon as you send us a payment confirmation.
In order to accelerate the process of installation following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com
What are the benefits of using the Veeam Cloud Connect Backup service?
The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.
Can I try out MyDataKnox radio hosting?
We’ll provide you with a free trial period of 48 hours. All you need to do is contact us and request a trial period or mention that you want to try out the service when you’re finishing your order.
What is Veeam Cloud Connect Backup?
Veeam Cloud Connect Backup is a service of performing off-site backup to the MyDataKnox cloud. Simply put, you lease backup space and add it to your Veeam console.
What is EPP Code?
The EPP key, also known as Authorization code, is one of the safeguards against unauthorized transfers of domain name registrations. The EPP key is required when transferring .com, .org, .net and various other domain names. You cannot initiate a domain name transfer for these domain extensions without an EPP code.
Can I use multiple IP addresses on a single VPS?
Of course. Upon ordering a VPS service, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your VPS.
How can I configure DNS for my VPS?
MyDataKnox provides you a complementary DNS hosting service with every VPS. You can access all DNS settings at your MyDataKnox user website.
Why do I need a domain?
In the world of business, having a domain has become just as common as having a telephone number. If there is no domain name displayed on your company’s advertising and business cards, the clients that prefer to browse products and services online, which is widely spread nowadays, might skip your content if they are unable to easily find that information. Nowadays, a registered domain and a high-quality website is a business priority, since it’s a very cheap way to present a company name and information to the general public in a way that is simple and quick.
Individuals also want to have their own domain for private or family websites and various activities, but often just to be able to create a private e-mail address on their own domain. If you’re an author, artist, activist, volunteer, or if you perform another kind of activity under your name, registering a domain that carries your full name will create a unique address that you can use for promotion.
A good domain name and a related e-mail address inspire confidence in users, so it’s quite obvious that an imaginary company “My Company Ltd.” would use a domain such as mycompany.com for their websites and an e-mail such as info@mycompany.com for communicating with their clients.
What are the limitations of a DNS hosting service?
The only limitation to our DNS hosting service is that each zone can hold up to 30 records.
How many hours of work are included in the premium support service?
The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.
Does MyDataKnox create a backup of my VPS data?
MyDataKnox doesn’t access your VPS data and therefore doesn’t create backup copies. In order to securely backup your content, you need to use one of our cloud backup service or your own solution. MyDataKnox is not responsible for any data that might be lost due to your lack of a backup copy.
What is a user account on a cPanel server?
An account, often referred to as “the cPanel user” or “cPanel account” is an account used by the end user for logging into the cPanel interface in order to manage their website or e-mail. It should be pointed out that the total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
How does my own customer support work if I’m using reseller hosting?
As a reseller, you’re providing support to your own customers; you’re completely in control of the communication with your hosting users – after all, you’re the owner of your business! You’ll be able to create your own website, set up hosting packages and pricing, install scripts and modify certain aspects of user websites. Naturally, MyDataKnox support is available 24 hours a days for its reseller customers. You can contact us at any time regarding high-level technical or server issues. MyDataKnox is responsible for uninterrupted functioning and stability of the reseller hosting service, and we’ll always be glad to help you with questions related to the functioning of the server.
If I don’t use up all of the work time included in the premium support service within one month, is the extra time transferred into the following month?
The unused time included in the service is not transferred into the following month.
Which level of DNS script control does DNS hosting provide?
MyDataKnox DNS hosting enables full control over all domains entered into the system. All DNS scripts are updated the moment you enter or modify them.
What is PHP Selector and what is it used for?
PHP Selector enables your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. The administrator manages PHP versions available to the users, as well as all available PHP extensions, and each user selects a PHP version using the interface and activates/deactivates extensions as necessary.
What’s the difference between a domain and hosting?
Simply put, a domain is the address of your websites.
Web hosting is a service of placing website on servers that are globally accessible online and which serves your websites to their visitors.
Which players is MyDataKnox radio hosting compatible with?
MyDataKnox radio hosting is compatible with all major players and devices.
Registering a .hr domain
There are two types of .hr domains: free and paid domains.
DIFFERENCE BETWEEN A FREE AND A PAID .HR DOMAIN
A free .hr domain can be registered by all legal entities (companies, associations and other legal persons) and self-employed natural persons (tradesmen, medical doctors, attorneys, artists, etc.) based in the Republic of Croatia.
The user has a right to one free domain which they can register through an online registration system at: https://www.dns.hr/portal/register
Paid .hr domains can be registered by all legal and natural persons based in the Republic of Croatia which hold an “OIB” (Croatian Personal Identification Number), as well as legal persons based in the EU which hold a VAT ID.
You can register a paid .hr domain here.
RULES FOR NAMING FREE .HR DOMAINS
The name of a domain pertaining to a legal person must contain its registered name, its shortened registered name, an acronym of its name or an abbreviation containing the syllables of a multi-word registered name.
The name of a domain pertaining to a self-employed natural person must contain their registered name, their shortened registered name, an acronym of their name, an abbreviation containing the syllables of a multi-word registered name or an indication of their activity, as well as their first name, last name or full name.
There are no particular limitations regarding names of paid domains.
What is included in the premium support service?
The premium support service includes:
- physical hardware management, monitoring and exchange
- ensured network availability
- free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
- optimisation of the operating system during the initial server configuration
- free initial security arrangements
- free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
- management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
- MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
- provision of support through a remote system is not supported
Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.