Does radio hosting cover streaming copyright?
No. If you’re playing commercial music on your radio station, you need to obtain the authors’ consent. You can request more information from your local copyright collection society.
Can I change the administrator (root) password and how?
Of course. You can change the password at any time within the server itself or through your MyDataKnox user website for server management.
What are some important features of CloudLinux?
Cloudlinux OS offers great stability-related features:
- LVE virtual environment
LVE is a kernel-level technology developed by the CloudLinux team which operates in a way similar to container virtualization. The LVE Manager enables you to maintain precise control over your server’s resources, including CPU, IO, memory, inodes, the number of processes and connections that each individual cPanel account can use. Thanks to CloudLinux, you can ensure for your customers the resources they leased without depriving other users from their resources. - MySQL Governor
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support for the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting. - CageFS
CageFS is a virtualized file system which isolates every user and makes them invisible to each other within the system. CageFS prevents a great number of attacks, including most attacks performed through privilege escalation. - PHP Selector
Enable your users to select a specific PHP version that they require for their hosting account. PHP Selector provides premium flexibility by offering the users all the popular versions of PHP, which enables them to keep old scripts without the obligation to use newer PHP versions or change the code of their website. You are in charge of managing the PHP versions that are available to the users, as well as all available PHP extensions. - Mod_lsapi
Faster than any other way of serving PHP using an Apache server, while also being compatible with MPM Worker and not requiring configuration. It support PHP settings through .htacess and is completely compatible with PHP Selector. - SecureLinks
A kernel-level technology that prevents all known symlink attacks. This significantly increases the server’s security level and prevents hostile users from creating symbolic links between files.
How can I upgrade a cPanel license?
All active cPanel license users can upgrade or downgrade their license through MyDataKnox user website at any time.
Can I host pornographic content on my VPS?
You can store and host any kind of content on your VPS, as long as the content is compliant with local legislation. Study the legislation carefully, since you are the one responsible for the data located on the server.
Can I buy the SSL certificate from MyDataKnox, and hosting from somewhere else?
Of course.
MyDataKnox doesn’t implement that kind of limitation; you can buy the certificate and install it on a server that is not one of ours.
How can I check how many users I have on a cPanel server?
In order to check the number of users on your cPanel server, all you need to do is log in to WHM on the server and click on “List accounts”. The page that will open will display all the users on that server and their total number.
Which payment models are supported?
All our servers can be leased on a monthly, quarterly, semi-annual and annual basis.
What’s the difference between web hosting and a VPS/dedicated server?
From the perspective of the end user, the main difference between web hosting and a VPS/dedicated server is the fact that a web hosting service is designed and optimised solely for the purpose of serving websites within a leased hosting package and comes with certain limitations regarding options such as installing your own applications, whereas a VPS server, as well as a dedicated server, is configurable and can be used for a variety of things, such as installing your own business solutions (CRM and ERP systems, cash register systems, etc.).
Can I use multiple IP addresses on a single server?
Of course. Upon ordering a server, you select the number of additional IP addresses you require, and, in case you lease multiple addresses, you an easily set one main IP address for your server.
How is radio hosting paid for – on a monthly/yearly basis?
Radio hosting is paid for exclusively on a yearly basis.
How many tracks can I transfer to the radio hosting (AutoDJ)?
The number of stored tracks regarding the AutoDJ function depends on the size of the tracks. The file storage space you have at your disposal is 2 GB.
What is a domain transfer?
A domain transfer is actually a change of registry. It’s important to note that the transfer pertains only to the domain, not the hosting content. In other words, your domain can be registered with one provider, and the hosting (content) with another.
What is MySQL Governor and what is it used for?
MySQL is often one of the main problematic areas for hosting companies. Keeping MySQL stable can be tricky, and users sending requests to the base can slow everything down. That’s where MySQL Governor comes in. Its ability to pinpoint problematic users and limit them in real time is unprecedented in the industry as of yet. Offering support to the latest versions of MySQL and MariaDB, CloudLinux is an imperative part of any shared hosting.
If I order a new VPS today, how much time will it take for it to be ready for use?
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily.
If you’re paying through online banking, i.e. via bank transaction, we’ll launch the server as soon as the amount appears on our account, or as soon as you send us a payment confirmation.
In order to accelerate the process of installation following a bank transaction payment, please send us the payment confirmation to our e-mail address info@mydataknox.com
Can the VPS configuration subsequently be changed?
Yes. You can change your server configuration at any time. All you need to do is send a request to our support team regarding the necessary adjustments.
How is a DNS hosting service used; where are DNS scripts edited?
The MyDataKnox hosting service is used by means of our user-friendly and transparent user interface. Script editing is quick and simple, and daily backup copies eliminate the threat of any errors that might cause operation shutdown of leased servers linked to the DNS scripts.
To use the MyDataKnox DNS hosting service, the domain must be pointed to our user nameservers:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
Do I need a VPS server?
There are a few factors that indicate that it’s time to get a VPS:
- YOU’RE CONCERNED WITH SECURITY
If you require additional security options, such as improved webpage stability, autonomous firewall management, privacy for online payments or similar needs, it’s time to consider VPS hosting. - THE NUMBER OF VISITORS OF YOUR WEBSITES IS RAPIDLY INCREASING
When they’re still new, most websites require only the existing MyDataKnox web hosting packages. It often happens that the number of visitors of a website increases so much that the limited resources of a web hosting package become insufficient for interrupted site functioning. That’s definitely a time to transfer to VPS. - WEBSITES ARE NOTICEABLY SLOW
It should be pointed out that the web hosting service is not intended for web applications that require more resources, such as increased RAM. As the amount of content and the number of users on your websites increase, the performance is bound to diminish, despite the option of buying more memory capacity and an additional CPU core, since there are still limitations in place for every user in order to ensure the stability of the service for all users on the shared hosting. Transferring to VPS solves all the aforementioned issues, since you’re using dedicated resources, and in case you need extra resources, you can easily upgrade your VPS with a greater number of CPU cores, more disk space or more RAM. MyDataKnox VPS servers are located at our Tier3-category data centre and driven by hardware based on next-generation Intel Xeon processors. - YOU HAVE A WEB SHOP
If you run a web shop, especially if it’s visited by a large number of users, you should consider a VPS server. In case you’re wondering why, it’s simple – a VPS server provides you with a secure environment that you can manage yourself. Online payment in itself is something that requires privacy and full control over the service. - YOU NEED TO INSTALL YOUR OWN APPLICATIONS
Web hosting is a great choice for website owners, but what happens when you need a server where you can install business applications such as ERP, or specialised databases? To initiate those kind of applications, you need a server with its own OS. Many companies need to install a professional software on a server which their employees can access via a remote desktop, but they don’t find the price of a dedicated server cost-effective. In that case, a VPS server is a great solution, since it enables the installation of the necessary applications on the server, including full control over the server and its resources. - YOUR BUDGET IS LIMITED
Even though dedicated servers are ideal for businesses, the price is also an important factor. If you don’t require the full power of an entire server, a VPS server is the ideal choice, while also being considerably cheaper than a dedicated server. - YOU DEVELOP YOUR OWN SOFTWARE
The users of VPS services are often developers who require a private work environment which can be accessed from any part of the world. VPS server development enables simple and smooth work according to your own rules, especially with our cloud backup service which safeguards your data on a daily basis.
How many hours of work are included in the premium support service?
The work time of MyDataKnox support included in the Premium package is 3 hours per month, with 30 minutes as the billing unit.
Which nameservers can I use for MyDataKnox DNS service?
* The nameservers for MyDataKnox DNS service are not the same as the nameservers for web hosting packages.
If you want to point a domain to your MyDataKnox web hosting package, follow these instructions.
Nameservers of MyDataKnox DNS service for users are:
- mdns1.mydataknox.com
- mdns2.mydataknox.com
By directing the domain to the specified nameservers, you will be able to manage the DNS records for the same, if the domain is registered or transferred within the MyDataKnox system.
Redirecting a free .hr domain by changing the nameserver
If you’re ordering or already have a hosting account with MyDataKnox and you already have a registered free .hr domain that you want to use, follow the steps described below:
- Visit the Carnet website for domain administration at https://www.dns.hr/portal/mydomain/administration
- Enter the name of the .hr domain that you wish to redirect to MyDataKnox.
- Choose your role related to the domain (owner, technician or administrator) and click “Send”. Afterwards, you’ll receive an e-mail providing you with authorized access to the domain administration website.
- Click on the link indicated in the e-mail and under “DNS scripts” enter the following MyDataKnox nameservers:
NS1.MYDATAKNOX.COM
NS2.MYDATAKNOX.COM - Save the data after making the modification.
Registering a .com.hr domain
WHO IS ELIGIBLE FOR REGISTRATION OF A .COM.HR DOMAIN
.com.hr are paid domains, available for registration to all legal and natural persons in the Republic of Croatia. The number of .com.hr domains that you can register is unlimited, and you can perform the registration here
NAME REQUIREMENTS FOR .COM.HR DOMAINS
There are no requirements in terms of domain names (apart from technical requirements regulated by Carnet’s Ordinance).
Considering the fact that there are no special requirements in terms of a domain name, the users must adhere to the Ordinance insofar as to refrain from registering domains that would violate intellectual property rights (trademarks and brand names).
Those types of domains must not be sold nor provided to third parties.
Should it become established that a domain is being exclusively or mostly used by a person not registered as its user, the domain will be deleted.
How long does a domain transfer last?
The duration of a domain transfer can be divided into two groups:
.hr i com.hr domains
The transfer of these domain extensions is the quickest. Prior to the transfer, the current registrar of the domain must unlock it for transfer, and an order for transfer must be placed with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail and confirm the transfer, it should be executed in a matter of minutes.
.com, .net, .org, .biz, .info and other extensions
The transfer of these domains takes 5 to 7 days.
Prior to the transfer, the current registrar of the domain must unlock it for transfer and request an EPP authorization code which enables the transfer. After you’ve received the EPP code, you can place a domain transfer order with MyDataKnox. After the payment is complete, you’ll receive an e-mail containing a link for transfer confirmation. As soon as you click on the link in the e-mail, the process of transferring the domain from your previous registrar to MyDataKnox will start. It usually takes up to 7 days for the transfer to be completed.
If you want to transfer your domain to MyDataKnox, you can start the process here
Who is the Veeam Cloud Connect Backup service for?
The Veeam Cloud Connect Backup service is intended for existing users of Veeam backup and replication that require an off-site storage space for their backup copies.
How can I sell hosting under my own brand?
Every reseller hosting package enables you to add your own branding elements (logo, contact information, your own nameserver domains). In fact, your users never even need to know that you’re a MyDataKnox user. You can contact our customer support for any help with branding you might need. We’ll be glad to help.
Which radio hosting statistics will be displayed?
You can track the number of active listeners live and at a certain point in time, as well as user geolocation
What is SSL and how does it work?
An SSL certificate is a cryptographic protocol which increases the level of online data security between visitors of a website and the server where the site is located. In other words, SSL is the encryption of data from readable text to coded text which can be read only by using a decoding key. This enables secure communication and protection of the user’s confidential personal information and financial data.
How do I manage my VPS?
Depending on the selected operating system, you can manage VPS setting using the Remote Desktop (Windows) or SSH (Linux). You can also install a web hosting control system, such as cPanel or CentOS Web Panel. You can access basic options, such as starting, restarting, stopping, selecting an IP address, server name etc. through the MyDataKnox user site.
How is the Hosted Exchange service paid for?
The service is paid for on a monthly basis, and the amount depends solely on the number of e-mail accounts you create and the size of leased space.
How does my own customer support work if I’m using reseller hosting?
As a reseller, you’re providing support to your own customers; you’re completely in control of the communication with your hosting users – after all, you’re the owner of your business! You’ll be able to create your own website, set up hosting packages and pricing, install scripts and modify certain aspects of user websites. Naturally, MyDataKnox support is available 24 hours a days for its reseller customers. You can contact us at any time regarding high-level technical or server issues. MyDataKnox is responsible for uninterrupted functioning and stability of the reseller hosting service, and we’ll always be glad to help you with questions related to the functioning of the server.
Do suspended cPanel accounts count in the total number of users?
Yes. The total number of users on a cPanel server, in terms of licenses, is determined by the number of active and suspended users on that server. Therefore, cPanel checks the number of users on a server and counts them, whether they are active or suspended.
Can I use R1Soft backup on virtual/dedicated servers?
Sure, You can use R1Soft backup with virtual and dedicated servers.
What happens when I run out of space?
In case you run out of repository space, you can easily request an increase of capacity through the MyDataKnox user website.
Who can use and manage VPS?
VPS management requires basic server administrator knowledge. You’ll need it to administrate the operating system you’ll install (Linux or Windows) and configure the applications. If you require VPS, but feel that you lack the technical skills needed to manage a server, we recommend that you take a look at our Premium support service.
What do I need to be able to broadcast a ShoutCast radio programme? Which software and equipment do I require?
You require a programme which supports audio streaming. Some examples of those programmes are BUTT and RadioDJ, and both are free of charge. If you only intend to use the AutoDJ function, you don’t require that kind of software.
Do you have control over DNS in the Hosted Exchange service?
No. You still control your own DNS settings, and you only need to make some minor modifications in the DNS scripts regarding the service itself.
Is there a limitation to the number of characters a domain name can contain?
Most domain extensions contain up to 60 characters, but keep in mind that a domain name should not be that long.
The point is for the domain to describe you or your activity in as few characters as possible.
Redirecting an existing domain to MyDataKnox hosting
Redirecting an existing domain to MyDataKnox servers is performed by changing nameserver scripts.
The changes are executed in the system of the registry where the domain is registered.
If you decide to redirect your domain registered elsewhere to your MyDataKnox hosting account, you need to change the nameservers of the domain to:
NS1.MYDATAKNOX.COM (185.15.29.210)
NS2.MYDATAKNOX.COM (185.15.29.211)
What is a dedicated server used for?
A dedicated server offers you top-notch performance for the purpose of hosting websites with heavy traffic, web applications, various business applications, such as CRM, ERP systems and many more. In simple terms, you can use a dedicated server for all situations in which you require high-level performance, security and complete control of the server.
Why does the website from my old server still appear after I’ve made changes to the DNS?
It’s possible that, during the propagation period (up to 24 hours), the old server content is still displayed to some of your website’s visitors. This is mostly due to the DNS cache of the visitor’s Internet provider, but sometimes the reason is that the pages that are stored in the Internet browser cache are those that are displayed, so your browser cache needs to be cleared.
What is included in the Centova Cast administration web panel?
The Centova Cast panel includes:
Centralised management
You can easily manage accounts using the control panel which offers you an overview of customer information, resource limitation and a number of other features.
Comprehensive statistics
Track your performance, listeners and use of resources by reviewing detailed streaming statistics
AutoDJ
Easily set your selected audio tracks and create your own radio programming schedule
Radio websites
Centova Cast offers you a unique homepage for each stream, as well as information on reproduction, a list of recent tracks, mapping live listeners…
And that’s just the beginning.
How long does radio hosting activation take?
If you’re paying using a credit/debit card or PayPal, the service will be ready momentarily upon payment. If you’re paying via bank transaction, it can take up to 48 hours, however, you send us the payment confirmation in order to speed up the activation process.
What are the benefits of using the Veeam Cloud Connect Backup service?
The MyDataKnox Veeam Cloud Connect Backup service ensures a backup repository on a remote location, within the MyDataKnox cloud, that you can access through your Veeam console.
Why do I need a domain?
In the world of business, having a domain has become just as common as having a telephone number. If there is no domain name displayed on your company’s advertising and business cards, the clients that prefer to browse products and services online, which is widely spread nowadays, might skip your content if they are unable to easily find that information. Nowadays, a registered domain and a high-quality website is a business priority, since it’s a very cheap way to present a company name and information to the general public in a way that is simple and quick.
Individuals also want to have their own domain for private or family websites and various activities, but often just to be able to create a private e-mail address on their own domain. If you’re an author, artist, activist, volunteer, or if you perform another kind of activity under your name, registering a domain that carries your full name will create a unique address that you can use for promotion.
A good domain name and a related e-mail address inspire confidence in users, so it’s quite obvious that an imaginary company “My Company Ltd.” would use a domain such as mycompany.com for their websites and an e-mail such as info@mycompany.com for communicating with their clients.
Are there limitations regarding the number of e-mail messages I can send?
There are no limitations, but using the Exchange service as a newsletter system is not allowed.
Is the bandwidth on my VPS really unlimited?
Yes. MyDataKnox doesn’t limit the bandwidth on servers.
Does the premium support service include assistance with my applications?
MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.
What are the advantages of the MyDataKnox R1Soft backup?
Our R1Soft backup solutions offers some crucial options:
BACKUP COPY
Whereas conventional backup solutions secure data by storing it on the same server or an external disk, MyDataKnox R1Soft backup keeps your data secure by storing it on enterprise equipment in our data centre.
QUICK DISASTER RECOVERY
Recover the complete server data without a second thought!
Unlike with conventional solutions, MyDataKnox backup eliminates the need for disk partition and installing an operating system before recovering the data from the backup copy. All your files, databases and applications will be restored to the server in perfect shape, like nothing ever happened.
HIGH-LEVEL PERFORMANCE
Sector-based backup increases bandwidth and reduces the server load. The servers can be completely operational and the effect on the performance during backup creation is minimal. Backup copies can be made at any time of day without interrupting the server processes, even on loaded servers.
FAST INCREMENTAL BACKUP
Incremental backup can distinguish which disk sectors have been modified since the last backup and will backup only modified and new data. A smaller amount of backup data makes for a significantly quicker backup process.
HIGH-LEVEL SECURITY
All data is stored and recovered under strong encryption.
Can I host game servers on my VPS?
No. MyDataKnox expressly prohibits booting game servers on virtual and dedicated servers.
Can I expand disk space on my existing VPS?
Yes, you can expand your VPS disk space by leasing additional space. However, the installed operating system must be properly configured in order to include the extra disk space. You can contact our customer support if you need more information or assistance.